Key Responsibilities:

Develop policies and practices to maintain the backend infrastructure/systems of the platform as a service and protect against cyber-attacks.
Ensure security compliance and system availability according to contractual requirements.
Ensure timely reports submission.
Develop maintenance and backup procedures.
Ensure systems run efficiently and smoothly by monitoring performance and troubleshooting issues.
Handle escalation and review incident reports and provide resolution/prevention
Develop and implement strategies for improving productivity.
Participate in tender preparation/submission.
Manage vendor relationships and fronting customers on infrastructure/systems related issues.
Ensure the system and management platform are well maintained according to the contract requirements including upgrading/ scale up the system to support the growth of the business
Manage a team of application and system engineers.

Requirements:

Strong technical knowledge in Windows OS and Linux (CentOS), High Availability design, VM and GPU processing.
Ability to handle multiple responsibilities in a fast paced and performance driven environment
Able to converse well with customers on enquiries
Able to deal with routine tasks and may perform tasks with some level of complexity
Take decisions for own tasks in defined degree of freedom
Good knowledge of the security and surveillance solutions landscape and industry trends, preferred

Education & Experience:

Degree in Computer / Electronics Engineering or equivalent with at least 10 years of relevant working experience or
Diploma in Computer / Electronics Engineering or equivalent with at least 12 years or more of relevant working experience
Candidate who doesn’t meet the number of years of relevant working experiences as IT manager but able to demonstrate the leadership and the domain knowledge may also be considered

Technical Operations Manager