Knowledge Lead Manager
Keywords Studios
- Remote job
Job Summary
As the Knowledge Lead Manager at Keywords Studios, you will oversee the Knowledge Management function within the IT department. This role involves developing and implementing strategies to capture, organise, and disseminate organisational knowledge, particularly within IT services. You will be instrumental in ensuring that relevant information is readily accessible, supporting informed decision-making, timely problem resolution, and promoting continuous learning.
Key Responsibilities
1. Develop and maintain a comprehensive knowledge management strategy in alignment with our business objectives.
2. Oversee knowledge content creation, categorisation, and maintenance, ensuring its accuracy, relevance, and accessibility.
3. Integrate knowledge management processes with other IT service management functions to enhance service delivery and efficiency.
4. Foster a culture of knowledge sharing across the organisation, encouraging collaboration and effective communication.
5. Monitor progress by leveraging analytics to assess the impact, engagement, functionality and effectiveness of knowledge management strategy
6. Provide training and support to staff on knowledge management practices and tools to champion a knowledge management culture
Requirements
Required Skills and Experience
· 5+ years of current proven experience in implementing Knowledge Management strategies.
· Experience building KM programs in the technology industry or within technical groups within a large, global organization.
· Experience communicating with and influencing senior leadership and framing discussions to gain valuable feedback and experience.
· Proven experience in leading teams to deliver impact.
· Strong understanding of IT service management and ITIL framework.
· Proven experience in a ServiceNow environment.
Education
· Bachelor’s degree in Information Technology, Business Administration, Library Science, or a related field.
· Relevant certifications in knowledge management or ITIL are advantageous.
Benefits
Employee Benefits:
- 18 Days of Paid Annual Leave Entitlement
- Family Care Leave
- Enhanced Sick Leave
- Training Opportunity
- Flexi Benefits
- Employee Share Purchase Plan
- Comprehensive Medical Insurance Coverage inclusive of Dental
- Attractive Welcome Pack for New Hire
- EAP - Employee Assistance Program that assists employees with personal problems and/or work-related problems that may impact their work, health, mental and emotional wellbeing.
Keywords Studios is dedicated to following a well-established Equal Opportunities Policy. We endeavor to create a workplace, which provides for equal opportunities for all employees and potential employees.
PERSONAL DATA PROTECTION POLICY
Keywords Studios is strongly committed to protecting your personal information. By sending your CV/Resume, you are agreeing to our terms and conditions and consent to your data being managed and retained in accordance with our data privacy and retention policy.
- ...Job Summary As the Knowledge Lead Manager at Keywords Studios, you will oversee the Knowledge Management function within the IT department. This role involves developing and implementing strategies to capture, organise, and disseminate organisational knowledge, particularly...Remote job
- ...companies in Asia Pacific, and the Straits Times top 20 fastest growing companies. &##127942; About the Role As the CorpSec Lead – Product Manager , you will be responsible for driving automation, compliance, and user experience across our CorpSec platforms in Singapore,...Remote job
- ...and brilliant minds come together. As a Lead Web Solution Engineer, you’ll leverage your... ...: Guide a team of developers, sharing knowledge and maintaining coding standards and best... ...range of unique technology solutions. Manageable workload (we work in two week sprints)....
- ...Role Overview We are seeking an experienced Product Design Lead to spearhead Mantle’s product design team and oversee the design... ...behavior. UX & Design Systems : Demonstrated ability to create, manage, and scale design systems and UX strategies. Product-First...Remote job
- ...the masses, we'd love to speak with you! Key responsibilities Lead and mentor a team of AI engineers, providing technical guidance,... ..., and fostering their growth. Collaborate with product managers and stakeholders to define AI project objectives, requirements, and...Remote job
- ...Role Description As the Solutions Lead for the APJ region, you will be responsible for managing, growing, and coaching a team of Solutions Consultants who... ...travel as required. Preferred Qualifications Working knowledge and/or experience of Okta, Symantec, Darktrace, Snowflake...Remote job
- ...more – with fully integrated solutions to manage everything from business accounts,... ...Valued at US$5.6 billion and backed by world-leading investors including Sequoia, Lone Pine, Greenoaks... ..., or financial services. ~ Strong knowledge of BCP frameworks, disaster recovery...Remote job
- ...Ericsson Ventures. Job Description: As a Manager of Customer Success at Menlo, your role... ...motivate a team relative to the in-depth knowledge of security, the level of expertise to be... ...way Your Experience ~5+ years leading teams in pre-sales, account management, customer...Remote job
- ...engages with clients to put our deep technical knowledge and unique perspectives of markets and... ...What you are accountable for: The Manager, Media Activation is accountable for managing... ...of strategies into media plans and leads the day-to-day activation of plans across...Remote job
- ...to be Carbon Neutral by 2030. Position Duties You will lead and manage a high volume of portfolio of accounting clients and be the key... ...reporting matters as regulated by ACRA. You must also have sufficient knowledge on the regulatory requirements of various company set-ups in...Remote job
- ...power of a team , we aim to build the leading tech flexible living platform in Asia Pacific... ...a reality. Job Title: Revenue Manager Job-Type: Fulltime Reports To: Cofounder... ..., or real estate. ~ Singapore market knowledge preferred ~ Advanced Excel, Google...Remote job
- ...execution. The Revenue Enablement Program Manager operates at the intersection of sales... ...practices for prompt engineering Experience leading cross-functional project teams and... ...Chainalysis comes in. We provide complete knowledge of what’s happening on blockchains through...Remote job
- ...looking for a Strategic Customer Success Manager to collaborate directly with our largest Enterprise... ...of large enterprise customers. You will lead a cross-functional partnership across your... ...others, and a desire to pick up whatever knowledge you're missing to make both your team and...Remote job
- ...more – with fully integrated solutions to manage everything from business accounts,... ...Valued at US$5.6 billion and backed by world-leading investors including Sequoia, Lone Pine, Greenoaks... ...and engagement metrics, with working knowledge of tools like Google Analytics Deep...Remote job
- ...more – with fully integrated solutions to manage everything from business accounts,... ...Valued at US$5.6 billion and backed by world-leading investors including Sequoia, Lone Pine, Greenoaks... ...audit and SOX controls ~ Strong knowledge of Sarbanes-Oxley Section 404 and 302, COSO...Remote job
- ...the accuracy, consistency, and completeness of the Configuration Management Database (CMDB). This includes overseeing data governance,... ...maintenance to support IT service management processes. 2. Leads, educates and mentors critical stakeholders on developing and maintaining...Remote job
- ...seeking an experienced and dynamic PMO Director / Head of Project Management to lead and structure our Project Management Office (PMO). The... ...organizations. Mandatory proficiency in Mandarin. Strong knowledge of project management methodologies, tools, and best...Remote job
- ...Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and... ...offices across the globe. Valued at US$5.6 billion and backed by world-leading investors including Sequoia, Lone Pine, Greenoaks, DST Global,...Remote job
- ...Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and... ...offices across the globe. Valued at US$5.6 billion and backed by world-leading investors including Sequoia, Lone Pine, Greenoaks, DST Global,...Remote job
- ...Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and... ...locations around the globe. Valued at US$5.6 billion and backed by world-leading investors including Sequoia, Lone Pine, Greenoaks, DST Global,...Remote job
- ...to their business and users. We are seeking a Revenue Operations Manager to help guide the GTM strategy and drive operational efficiency to... ...to operate efficiently throughout the customer lifecycle – from lead creation, scoring and routing, to sales pipeline to closed deal management...Remote job
- ...Client Executive, Singapore (Country Manager, Asia) Location: Singapore Are you passionate... ...focused on new business acquisition. Knowledge and proficiency of the sales process from... ...large real-time datasets with industry leading analytics and technologies. Founded in...
- ...communication, negotiation, and interpersonal skills to effectively manage complex relationships and collaborations. Proven track record of... ...Experience working with digital assets and/or inside a leading financial services provider. Innovative mindset with a history...Remote job
- ...Who we are looking for &##128269; Our Business Development Manager will contribute to building and managing the full sales cycle of... ...research. You have &##129299; Crypto-native: Pre-existing knowledge about the crypto market in general, blockchain technologies, and...Remote job
- ...online with instant agent support. We are now looking for a Lead AI Engineer who is based in Singapore or willing to relocate to... ...technical guidance and fostering growth. Collaborate with product managers and stakeholders to define AI project objectives, requirements,...Remote job
- ...Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and... ...locations around the globe. Valued at US$5.6 billion and backed by world-leading investors including Sequoia, Lone Pine, Greenoaks, DST Global,...Remote job
- ...Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and... ...locations around the globe. Valued at US$5.6 billion and backed by world-leading investors including Sequoia, Lone Pine, Greenoaks, DST Global,...Remote job
- ...Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and... ...offices across the globe. Valued at US$5.6 billion and backed by world-leading investors including Sequoia, Lone Pine, Greenoaks, DST Global,...Remote job
- ...simplest solutions. Innovation: embracing creativity, and leading the industry with forward-thinking ideas. Decentralization... ...The Role &##128187; prePO is looking for a Web3 Marketing Manager to spearhead our marketing efforts. This role is designed for a...
- ...the few cash flow positive, tech-enabled unicorns based out of Singapore. About the role We are looking for a Senior Product Manager that is excited about the below Mission and Outcomes over the next 6-12 months. Mission: To ensure that 95%+ books for our accounting...Remote job
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Knowledge Lead Manager. Be the first to apply!
