Application Production Support Engineer (SRE)
9000 - 12000 SGDFull-time
Ethos BeathChapman Singapore
Client introduction
Our client is an established fintech headquartered in Singapore, operating across cross-border payments and foreign exchange.
As the business continues to grow, they are strengthening the team responsible for keeping their live applications running reliably. This is a newly created role within the SRE team, reporting to the Head of SRE, with a strong focus on application production support and incident management.
The role will initially be a hands-on individual contributor position, with the opportunity to progress into a leadership role over the next one to two years as part of the team's succession plan.
Job responsibilities
- Own day-to-day production support for live FX and payments applications.
- Monitor application health and performance, responding to production alerts, incidents and service disruptions.
- Investigate application issues such as failed transactions, API errors, configuration problems and integration failures using logs, dashboards and system metrics.
- Use monitoring and log analysis tools such as Grafana, Prometheus, Datadog, OpenSearch, Kibana and Logstash to troubleshoot production issues.
- Configure and improve monitoring alerts to detect application issues early and support faster resolution.
- Take ownership of production incidents, root-cause analysis and follow-up actions, working with developers on application defects where necessary.
- Write Bash and Python scripts to automate support activities, improve troubleshooting and reduce manual work.
- Work closely with development, product and operations teams to investigate and resolve production issues.
- Establish monitoring, production support and incident-response processes for new products and application changes.
- Maintain runbooks, operational documentation and support procedures.
- Assist with technical client integration or onboarding issues when required, alongside the client-support team.
Job requirements
- At least 7 years of relevant experience in application production support, L2/L3 application support or application-focused site reliability engineering.
- Strong hands-on experience supporting live business applications, including troubleshooting application errors, API issues, configuration problems and production incidents.
- Practical experience using monitoring tools (Grafana, Prometheus, Datadog or similar) and log analysis tools (OpenSearch, Kibana, ELK, Splunk or similar) to investigate and resolve production issues.
- Able to independently investigate application issues using logs, metrics, monitoring dashboards and application behaviour.
- Good scripting ability in Bash, Python or similar languages, particularly for troubleshooting and operational automation. SQL experience would be useful.
- Sound understanding of incident management, RCA, SLA/SLO practices, runbooks and production support processes.
- Familiarity with Linux, Kubernetes, cloud environments or containerised applications would be useful, particularly in supporting live applications.
- Experience supporting applications in banking, financial services, payments, trading or other high-availability environments would be advantageous, but is not essential.
- Experience in QA, UAT or release validation would be an advantage.
- Client-facing experience would be useful but can be developed. Strong application troubleshooting and production support experience is more important.
Why you should join them
- Newly created role with a genuine path to grow into a lead position as part of succession planning.
- Take ownership of production support and reliability for business-critical FX and payments applications.
- Work in a modern technical environment with exposure to application monitoring, observability, scripting and incident management.
- Opportunity to improve production support processes, monitoring and operational efficiency as the business grows.
- Work closely with the Head of SRE, engineering, product and operations teams.
- A chance to shape how the production support and reliability function develops over time.
JL
Reg No. R1766249
BeathChapman Pte Ltd
Licence no. 16S8112
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Application Production Support Engineer (SRE) in Singapore vacancy
8000 - 12000 SGD
...Summary: The successful candidate is expected to be a skilled Production Support and SRE professional with experience supporting mission-critical business applications from both a technical and business support perspective. A techno-functional, hands-on Support/SRE individual...4000 - 7000 SGD
...Troubleshooting & Debugging: Analyze system and application logs, run diagnostic queries, and isolate the root cause of software bugs or outages. Application Maintenance & Monitoring: Track production system health using monitoring tools, apply patches, and deploy release...8000 - 9500 SGD
...Provide Level 2 (L2) production support for business-critical banking applications, ensuring compliance with service level agreements (SLAs) and operational requirements. Support applications covering accounting, back-office transactions, payments, risk management and regulatory...3000 - 4500 SGD
...Be the technical face of our product for enterprise and public-sector... ...and overseas. Deploy our application on-premises and in the cloud,... ...issues from installation to live support. Responsibilities... ...programme with mentoring by senior engineers Exposure to local and international...6000 - 8000 SGD
...Application Support Engineer (This is not a System Analyst role) We’re looking for a hands-on Application Support Engineer to support critical... ...someone who enjoys deep troubleshooting and takes ownership of production issues, rather than just routing tickets. What you’ll...8000 - 8500 SGD
...About the Role We are looking for an experienced L2 Application Support& Reliability Engineer to join our team supporting critical WealthManagement applications... ...across the region. The role combines hands-on production application support,reliability engineering and SRE...4000 - 5000 SGD
...investigate transmission errors, and execute timely problem resolution. Perform data profiling and discrepancy investigations to support ongoing interface enhancements and user validation exercises. Partner with cross-functional stakeholders, data owners, and technical...7000 - 10000 SGD
...As part of the continued growth of the Application Support team in Singapore, our client is looking for a Senior Application Support Engineer specialized in Payments to support, operate... ..., including SWIFT. This role covers production support activities, Level 2/Level 3 incident...3000 - 3600 SGD
...Location: Yio Chu Kang Salary: Up to $3600 per month Support the maintenance, enhancement, and operational stability of enterprise application systems built on Java and .NET platforms. Assist in resolving production incidents, implementing Change Requests (CRs),...7000 - 8500 SGD
...Job Summary: We are seeking a skilled Application Support Engineer to manage and maintain the Electronic Foreign Exchange (e-FX) Booking System and Channel Trading Platform for Bank Treasury operations. The ideal candidate will provide end-to-end support, ensuring system...6000 - 8000 SGD
...Incident & Problem Management: Monitor production systems proactively, manage and triage... ...monitoring tools. Automation & SRE Mindset: Drive continuous improvement... ...increase efficiency. Release & Deployment Support: Support application deployments, release activities,...7000 - 12500 SGD
...delivering IT solutions, infrastructure support, and outsourced operational services. It... ...and support partners. · Perform basic application monitoring and health checks. · Assist... ...&Savings Account) o Loans and Lending Products o Treasury / Market Products o Accounting...4000 - 5000 SGD
...Job Summary We are seeking a skilled Application Support Engineer to provide Level 2 (L2) and Level 3 (L3) production support for banking and payment applications. The ideal candidate will have strong hands-on application and product knowledge, experience in production...4500 - 6000 SGD
...Description Key Responsibilities Support the deployment, configuration, and maintenance... ...and improve CI/CD pipelines to automate application build, testing, and deployment processes... ...performance validation and assist with production readiness assessments. Support...4000 - 6000 SGD
...Responsibilities: We require an engineer with strong DevOps expertise... ...teams to instrument applications, troubleshoot telemetry issues... ...enterprise. The resource will also support environment setup, onboarding... ..., cutover planning, production stabilisation, and post-implementation...6000 - 9000 SGD
...commitment to technology modernization across corporate and consumer banking channels. about the job. Step into a pivotal application support position driving the resilience, availability, and operational continuous improvement of core banking systems. Direct day-to...4000 - 4500 SGD
...Handle incoming support cases and track using incident tracking software Follow up on support tickets proactively till closure within the defined SLA Provide level 2 application support to service desk using email and phone Create test cases for bug fixes and/or system...5000 - 8000 SGD
...Senior Product Support Engineer – Semiconductor Equipment Location: S$8,000 【Responsibilities】 Apply established standards, processes,... ...Serve as a technical liaison for customers, suppliers, application users, and other technical and support personnel. Regularly...- ...will form part of a small team responsible for the support of global trading applications. The Support Engineer plays a critical role in maintaining the stability,... ...increasingly contribute to a Site Reliability Engineering (SRE)-aligned support model, with greater emphasis on...
9500 - 10500 SGD
...provider of digital platform engineering and development services.... ...our business. We have a very supportive environment where your voice... ...EE, Spring Boot) multi-tier applications and troubleshoot complex service... ...experience supporting production Java platforms in hybrid cloud...4500 - 5800 SGD
...Science, Information Technology, Engineering, Information Systems,... ...traces, dashboards, alerting, and application instrumentation.... ...enterprise observability adoption. Support environment setup, automation... ...performance validation, cutover, production stabilization, and post-...5500 - 6500 SGD
...effective, and impactful end-to-end application development, like mobile and... ..., and availability of production and non-production application... ...service request, and problem support in accordance with agreed SLAs... ..., Information Technology, Engineering, or a related field. ITIL...3500 - 6000 SGD
...Willing to work in shifts to provide rotational 24/7 shift application support duties as mentioned below. Has experience or knowledge on Incident... ...and Problem management. Health check and monitoring production system and job scheduling to ensure SLA is meet. Troubleshoot...- ...We're seeking a SVP, Equities Production Services Application Support professional to join our FX Execution Services team in Singapore . In this role... ...support models. Continuous improvement and engineering mindset : Identify systemic issues and drive sustainable...
3500 - 5500 SGD
...Experience : 3-5 Years Role : Production Support Engineer Responsibilities: Job Summary The Banking Application & Infrastructure Production Support Engineer provides end-to-end support for customer-facing banking applications, transaction-processing services...4500 - 5800 SGD
...Job Responsibilities Provide L1/L2 application support in a 24/7 environment. Troubleshoot Java applications, Unix/Linux systems, and SQL... ...to resolve issues. Support deployments, releases, and production operations. Required Skills Minimum 2 years of application...2500 - 3200 SGD
...representatives’ enquiries regarding product specifications, capabilities and applications via phone and email.... ...representatives. Provide on-site technical support, including system setup,... ...Requirements Diploma in Electrical Engineering, Computer Engineering or a related...10000 - 12500 SGD
...8 to 14 years of experience working in Production Support with SSO & Identity and Access Management... ...of technical skills. The Production Engineer will work closely and in partnership with... ...environments (from presentation and application layers to Infrastructure layers). Pro...- ...24×7 global business where we support core capabilities in asset management... ...make in this role? As the production support lead for Deal Process... ...L2/L3 production support and SRE for the Deal Process &... ...alerting for the platform, covering application and API health, workflow and...
3000 - 4800 SGD
• Provide production support for CCTR Voice, STT, and VoiceBack Office platforms to maintain service... .... • Monitor platform health, application performance, service availability, operational... ...HR Approval Draft | Site Reliability Engineering (SRE) Page2 Requirements...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Application Production Support Engineer (SRE). Be the first to apply!
