CTRM Product Manager

Company Overview

ECOM AgroIndustrial is a Swiss-based company operating in over 20 countries, supplying commodity raw materials and services to coffee roasters, chocolate makers, and cotton textile mills worldwide. It integrates origin buying, processing, logistics, and risk management.

Job Summary

The CTRM Product Manager oversees the integrity and evolution of the Global Master Template (GMT), driving collaboration between business, technology, and operations to enhance efficiency, transparency, and innovation.

Responsibilities

• Maintain and document all changes to the Global Master Template (GMT), including rationale and governance approvals to ensure compliance and accuracy
• Provide well-founded recommendations to the Operations Committee (OPCO) for GMT changes, including local adaptations, to support strategic decision-making
• Review and evaluate business requests for developments in Irely, identifying opportunities for more efficient or cost-effective integration
• Assess integration requests to confirm their necessity and operational efficiency within the CTRM landscape
• Monitor emerging technologies such as AI continuously to identify potential integration opportunities that enhance system capabilities
• Review and update Standard Operating Procedures (SOPs) across the business to improve transparency and operational efficiency
• Maintain comprehensive SOP documentation for Irely and actively participate in user training during system implementation to ensure smooth adoption
• Collaborate with the Business Intelligence (BI) team to develop and deliver required business reporting that supports informed decision-making
• Provide user support for Irely operations by acting as a liaison between end-users and IT to resolve issues promptly
• Participate in decision-making processes for the implementation roadmap in coordination with the Business Solutions Manager to align project goals
• Build and maintain an expert user network, including module owners such as milling, risk management, and contracting, to support program success
• Manage communication with PC managers during implementation to ensure alignment and address concerns
• Ensure all Change Requests undergo thorough review and approval to maintain system integrity and governance standards