Specialist, Customer Care
3200 - 4500 SGDFull-time
Sysmex
Key Job Purpose
- Responsible for managing the inventory of spare parts to ensure availability while minimizing excess inventory and associated costs
- Involves forecasting demand, managing supplier relationships, and optimizing inventory levels to support operational efficiency
Job Description
Inventory Management
- Develop and maintain inventory plans for spare parts to ensure optimal stock levels
- Monitor inventory levels and adjust reorder points and quantities based on usage patterns, historical data and estimated forecasts
- Manage transition between discontinued and replacement parts released via ECR/TB
Demand Forecasting
- Analyze historical usage data, equipment maintenance schedules, and operational requirements to forecast spare parts demand accurately
- Collaborate with service engineers to understand upcoming requirements and adjust inventory plans accordingly
Supplier Management and Order Processing
- Maintain strong relationships with suppliers to ensure timely delivery and quality of parts
- Track status of purchase order and expedite shipment when necessary
- Coordinate with supply chain and shared services on back orders to avoid operational disruptions and resolve any issues related to orders or deliveries
Data Analysis and Reporting
- Utilize inventory management systems and tools to track stock levels, order history and usage trends
- Generate reports on inventory status, demand forecasts and supplier performance
Documentation and Process Improvement
- Maintain accurate records and documentation related to inventory and procurement activities
- Continuously evaluate and improve inventory management processes and procedures
- Implement best practices for spare parts planning and inventory control to enhance efficiency and reduce waste
Any other additional related responsibilities and project as assigned by superior
Job Requirements
- NITEC or Diploma, or equivalent qualification in Supply Chain Management or a related field
- Minimum of 2 years’ relevant working experience
- Proficient in Microsoft Excel
- Strong oral and written communication skills in English
- Demonstrates high standards of professionalism and integrity in conduct, communication, and work practices
Additional Advantage
- Prior experience with ERP systems, particularly SAP, will be an added advantage but is not mandatory
Vacancy posted 6 days ago
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