IT Support & Admin Executive
3500 - 4000 SGDFull-time
NDD ENGINEERING & CONSTRUCTION PTE. LTD.
A. IT Technical Support
- Provide first-level technical support to employees for computers, laptops, printers, scanners, email, and software applications.
- Diagnose and troubleshoot hardware, software, network, and internet connectivity issues.
- Install, configure, and maintain desktop computers, laptops, operating systems, and business applications.
- Set up new computers, user accounts, email accounts, and access permissions for new employees.
- Perform routine IT maintenance, software updates, antivirus checks, and security patching.
- Assist with LAN, Wi-Fi, VPN, and printer connectivity issues.
- Provide basic support for Microsoft 365, Outlook, Microsoft Teams, and other office applications.
- Coordinate with external IT vendors and service providers for equipment repairs, system maintenance, and technical issues.
B. IT Equipment & Asset Management
- Maintain an updated inventory of computers, laptops, printers, monitors, and other IT equipment.
- Monitor IT equipment condition, warranties, software licences, and replacement schedules.
- Prepare, configure, and deploy IT equipment for new employees.
- Manage the collection, inspection, and return of IT equipment from departing employees.
- Assist with IT procurement, quotations, equipment replacement, and vendor coordination.
- Maintain IT records, technical documentation, and service request logs.
C. IT Security & System Maintenance
- Assist in maintaining antivirus protection, software updates, and endpoint security.
- Monitor routine data backup activities and report backup failures or potential security incidents.
- Ensure user access rights are properly managed and removed when no longer required.
- Follow company IT policies, cybersecurity procedures, and data protection requirements.
- Escalate major system issues, suspected security incidents, and unresolved technical problems to the IT Manager or external service provider.
D. General Administrative Duties
- Perform data entry, filing, document preparation, and record keeping.
- Assist with purchasing, quotations, purchase orders, and invoice processing.
- Maintain office supplies and stationery inventory.
- Coordinate with suppliers, contractors, and service providers.
- Assist with office maintenance, courier arrangements, and general office operations.
- Support HR and management with administrative tasks when required.
- Perform other IT support and administrative duties as assigned by management.
Requirements
- Nitec, Higher Nitec, Diploma, or equivalent qualification in IT, Computer Science, or a related field.
- Basic knowledge of computer hardware, Windows operating systems, Microsoft 365, and networking.
- Good troubleshooting, communication, and problem-solving skills.
- Proficiency in Microsoft Office applications.
- Ability to work independently and manage multiple tasks effectively.
- Previous experience in IT support, technical support, or office administration will be an advantage.
Vacancy posted 10 hours ago
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