Customer Success Manager, APAC

Viasat

About Us
One team. Global challenges. Infinite opportunities. At Viasat, we're on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We're looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.
What You'll Do
Serve as the main focal point for customer needs and requirements for all aspects of the Viasat system and service to deliver and grow the accounts
Manage day to day relationship and lead multiple weekly calls across all levels of customer leadership, as well as leading Quarterly Reviews and Executive Reviews
Manage Viasat system delivery from concept to purchase order, certification, delivery and installation on aircraft, through to post-installation and aftermarket support for the life of the customer needs
Develop and deliver on key strategic and revenue growth objectives in collaboration with leadership, targeting both short and long term goals
Manage a globally dispersed, cross-functional, matrix organization of engineers, developers, operations, logistics and field support as part of the customer program

The day-to-day
Develop, maintain, and distribute standard project management deliverables, including implementation plan, project schedule with milestones, project budget and variances, issues & action items log, meeting minutes, risks assessment and contingencies
Build and grow relationship across multiple airline functional areas to establish position as a trusted advisor to the customer
Be a problem solver that leads by finding solutions and de-escalating issues internally and externally
Full P&L responsibility with monthly reporting to Segment President
Lead negotiation with customer covering service agreement, amendments, change orders, pricing, etc.

What You'll Need
5+ years of Customer facing Account Management / Customer Success Management experience in a technology-oriented organization
Ability to live in and/or frequently travel to Asia Pacific Region, and work remotely
Excellent interpersonal skills and ability to communicate effectively with both technical and nontechnical internal and external stakeholders
Strong program management and organizational skills with the ability to work on and track multiple projects simultaneously
Demonstrated ability to think creatively and strategically when implementing products and solving problems
Proficient in productivity applications such as Excel and Project
English language fluency

What Will Help You On The Job
Previous airline, IFEC supplier or OEM experience
Business development experience
Software and hardware development oversight experience
Strong negotiating and influencing skills
Salesforce experience

EEO Statement
Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.

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Vacancy posted 15 days ago

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