26997562 Senior Active Directory Engineer
12000 - 17500 SGDCITIBANK N.A.
As the Senior Active Directory Engineer, you will be working to bring multiple groups together and managing projects to drive Citi forward in all these areas:
· Monitoring, maintenance and support of Microsoft Windows AD servers; ensuring that global standards are maintained.
· Resolution of customer incident tickets relating to services supported within defined timeframes.
· Work on troubleshooting and resolving complex problems. Performing application setup and integration, diagnosing issues with applications running on servers or in microservices
· Host cross platform and cross organization calls to get stakeholders involved and drive inclusion.
· Provide on call support for the Global AD Infrastructure.
· Identification, analysis, ownership and resolution of repeat incidents leading to permanent resolution.
· Work with OnPrem Engineering & Azure engineering architects to help Plan, build, integrate, administer, and support on-prem and multiple cloud-based platforms.
· Delivery of work packages assigned to the group by central project managers, and of tasks assigned by the group manager.
· Identify opportunities for continuous process improvements to existing processes, or definition of new processes/procedures and updating documentation as necessary.
· Risk and Compliance – Partner closely with OS Operation and Risk teams to build systemic process that help maintain Citi’s system desired state and enforce compliance.
Requirements:
· The ideal candidate will also have prior experience in Active Directory operations and multi-team technical leadership for large complex environments.
· Expert level knowledge of Microsoft On-Prem and Azure AD, Exchange, Windows Server OS (2016, 2019, 2022), and good understanding with SCCM and SCOM.
· Interface with various multi-regional internationally diverse teams and guide them to a common goal to archive success.
· Willingness to learn new technologies & concepts; while being ready to dive deep into complex problems
· Capable of designing, deploying and supporting complex solutions.
· Must be able effectively communicate with the senior management, customers and end-users.
· Demonstrated ability to engage in senior level technology decision maker discussions
· A passion for the customer which is demonstrated through professionalism and striving for excellence in all aspects of the customer experience.
Ideally the candidate will also have these core competencies:
· Solid understanding of Citi Microsoft tool sets and operational control.
· Ability to communicate across perceived organizational boundaries and break down silos to achieve global synergy.
· Ability to lead multi-faceted groups to a common goal.
· Extensive experience with Service Now for Changes and Incidents
· Ability to interpret large reports and plan related actions needed.
· Balance tactical and strategic goals into a stable and manageable operational framework.
2710 - 4000 SGD
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