Reservation and Call Center Executive (Capella Connects)
2500 - 2700 SGDFull-time
Capella Singapore
Position Overview
The Capella Connects Executive handles reservations enquiries and communications from guests, travel agents, and referral networks.
The Role
- Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc.
- Communicate pertinent guest information to designated departments/personnel
- Pass on requests in a timely and accurate manner to appropriate colleagues
- Process reservations by email, telephone, central reservation systems referral or from the sales/catering office, other hotel departments, and travel agents
- Enter all sales booking and group contracts on a timely basis
- Create and maintains reservation records by date of arrivals
- Prepare letters of confirmation
- Process cancellations and modifications and promptly
- Process and monitor advance deposits/prepayment on reservations
Talent Profile:
- Strong customer service skills
- Strong verbal and written communication skills
- Fluent in English and Mandarin to effectively communicate with guests who communicate primarily or exclusively in Mandarin
- Willing to work a flexible schedule including weekends
- Experience in hotel property management systems as well as extranets and central reservations systems and their functionalities
Vacancy posted 2 days ago
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