Customer Relations Officer
3500 - 3800 SGDFull-time
SMART PROPERTY MANAGEMENT (SINGAPORE) PTE. LTD.
Key Responsibilities
- Attend to residents', tenants', and visitors' enquiries in a professional and courteous manner.
- Handle feedback, complaints, and service requests, and ensure timely follow-up and resolution.
- Manage the reception counter and answer incoming telephone calls and emails.
- Assist residents with the booking of condominium facilities and related administrative matters.
- Receive and record deliveries, parcels, and documents where applicable.
- Coordinate with contractors, service providers, and relevant parties on maintenance and operational matters.
- Conduct routine inspections of the common property and report defects or maintenance issues.
- Follow up on work orders and ensure rectification works are completed satisfactorily.
- Maintain proper records, correspondence, and filing of documents.
- Support the Condominium Manager in the preparation of reports, notices, and estate communications.
- Assist in organising Council meetings, Annual General Meetings (AGMs), and resident engagement activities where required.
- Ensure compliance with condominium by-laws, safety regulations, and company policies.
- Perform any other duties assigned by the Condominium Manager or Management.
Requirements
- Minimum GCE 'N' Level, GCE 'O' Level, NITEC, Higher NITEC, Diploma, or equivalent.
- At least 1 year of customer service or property management experience is preferred.
- Fresh graduates or candidates with relevant customer service experience are welcome to apply.
- Good interpersonal and communication skills.
- Customer-oriented with a positive attitude and strong problem-solving skills.
- Proficient in Microsoft Office applications (Word, Excel, Outlook).
- Able to work independently and as part of a team.
- Willing to work on a rotating shift, weekends, and public holidays based on operational requirements.
Vacancy posted 10 days ago
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