Executive, Operations
3000 - 3800 SGDNTUC Health Co-operative Limited
Key Responsibilities
In this role, you would be responsible for leading and managing the frontline operations of the assigned zone in the Home Care department, particularly in the area of optimising manpower and provision of quality customer service and care. You would be working closely with internal stakeholders in the execution and revision of operations policies.
To foster the integration of social and health care needs of the client, you would be required to engage relevant external stakeholders such as social and health partners to develop pilots, process mapping of client journeys.
You will need to:
Service Coordination
Oversee the allocation and the management of care coordinators for new and existing home care clients within a designated geographic area, ensuring clients and their next of kin receive appropriate, timely, and high-quality services through coordination.
Ensure the coordinators follow up timely follow-up with clients and their next of kin to facilitate the onboarding of services, both within and outside the organisation.
Handle clients and caregivers within the designated geographic area and participate in family conferences and multidisciplinary case discussions with complex needs.
Counsel and educate caregivers on providing appropriate care and support to clients at home through appropriate assessment tool(s) and care plan.
Schedule and coordinate conduct regular home visits within the zone to build rapport and actively engage clients and their caregivers.
Manpower Deployment for Frontline Operations
Monitor and manage leave to ensure adequate manpower and operations are not compromised to ensure timely care delivery
Ensure the staff utilization to be maintained at 90%
Recruitment and Retention Manpower Deployment for Frontline Operations
Responsible for the recruitment of care staff and ensuring all new employees successfully complete the onboarding and training programme.
Provide supervision to care staff by providing timely and regular supervision, coaching on their service delivery to clients.
Work closely with nursing team on their care staff skills competencies and care standards to ensure the service quality outcome rendered to clients and caregivers is met
Conducting Assessment Tool(s) and Care Planning
To perform first-contact, face-to-face, or home-visit assessments to identify health and social vulnerabilities, using standardized tools to ensure accuracy and consistency.
To formulate care plans based on assessment outcomes, aiming to maximize the functional independence of seniors and enhance their well-being.
To conduct regular, scheduled re-assessments (e.g., every 6 months) or as required by changing circumstances, to monitor progress.
To accurately code information using interRAI software, ensuring data quality for clinical decision-making and for the national, anonymized database used for research.
To coordinate within the zone to implement the comprehensive support required by the clients and caregivers
Care Coordination/ Service Delivery
Provide support in complex referral management, care coordination, including follow up, service arrangement, and communication to ensure continuity of care for clients and caregivers
Monitor day to day service delivery, ensuring timely follow up, coordination, and escalation of issues to maintain continuity and quality of care
Support service recovery efforts for escalated cases, including conducting home visits and coordinating follow up actions where required
Community Partnership and Engagement
Engage with and establish local partners from social and healthcare sectors to support NTUC Health clients
Lead and/or Support pilot projects and workflows to support ground up initiatives
Operational Support and New Service/Pilot Development:
Prepare data
Monitor quality improvement initiatives to enhance care processes
Monitor initiatives aimed at driving revenue growth and increasing service utilisation
Secretariat for meetings
Provide secretariat support for meetings.
Additional responsibilities
- Any other duties as assigned by Manager (Operations)
Qualifications and Requirements
You should:
Have at least 3 years of relevant experience in healthcare or community care operations, including strong people management experience in leading teams, managing clients, and coordinating day-to-day operational processes.
Hold a Bachelor’s Degree or a Diploma in Health Science Management, Social Services, or a related discipline.
Possess strong customer service and communication skills, able to engage effectively with both internal and external stakeholders.
Be helpful and resourceful, able to provide relevant information on seniors’ care needs and guide next-of-kin (NOK) through available support and services.
Be proficient in Google Workspace and Microsoft Office applications.
Be fluent in English and at least one additional local language to communicate effectively with elderly clients and their families.
Be willing to travel to visit clients at home as part of care coordination.
It would be great if you:
Have knowledge of Singapore’s community care and healthcare sector, particularly home care services.
Have experience in process mapping or workflow improvement, with the ability to identify and implement operational efficiencies.
3200 - 3800 SGD
...Cogent Tank Depot Pte Ltd (Jurong Island) Responsibilities: # Assist the Manager to manage Surveyors and ensure smooth operations in the department # Monitor sub-contractor’s KPI # Assist in the training and implementation of best practices and/or new initiatives within...2800 - 3200 SGD
.... We support projects with skilled technical teams for repair, service, and maintenance. Job Summary Join Puricare as an Operations Executive to manage service operations, coordinate technicians, and ensure timely delivery of maintenance and installation services, driving...3000 - 5000 SGD
...the team to develop, plan and deliver services to meet clinical, operational and financial goals of the company, ensuring the efficient and... ...to organisational goals. Job Responsibilities Execute action plans for the specialist outpatient centres to meet strategic...3000 - 3500 SGD
...OPERATIONS MANAGEMENT Oversee daily operations across retail outlets, workshop/service centre, fleet, and logistics. Plan operational schedules, job assignments, and resource allocation to optimise productivity. Coordinate with Admin and Finance on contracts, billing...2500 - 3500 SGD
...We are looking for a hands-on Operations Executive to keep our daily operations and logistics running smoothly. This role plays a key part in coordinating deliveries, managing inventory, and working closely with both customers and internal teams. If you are looking to build...5000 - 7000 SGD
...Job Title Operations Executive – Steel Industry Job Summary Daily Responsibilities of Operations Executive Contract Administration Receive and review newly signed sales and purchase contracts. Coordinate with the Finance team to obtain invoice numbers and...2800 - 3500 SGD
...Job Summary The Operations Executive (Matchday Operations & Logistics) will provide operational support across matchday delivery, venue logistics, security coordination, apparel operations and inventory management. Working closely with the Operations team, the executive...3000 - 3500 SGD
...Key Responsibilities Manage day-to-day business operations and continuously improve operational efficiency. Coordinate end-to-end... ...LEWs, and other external stakeholders to ensure smooth project execution. Manage subcontractors, monitor work progress, and ensure projects...3000 - 3500 SGD
...customer satisfaction. Job Summary Lead and manage collection operations and projects to optimize receivables recovery while ensuring... ...achieve operational targets and maximize recoveries Manage and execute collection projects aligned with strategic objectives to enhance...3200 - 3800 SGD
...themes, packaging, areas of focus, cost‑saving opportunities, and strategies to improve brand awareness. Note: The vendor manages most operational and content production work. Existing photo/video content supports posting until December, with some additional filming required in...2200 - 4200 SGD
...internal and external customers to ensure on time deliveries and collections Liaise with all departments / customers for all job execution Handle customers’ complaints, drivers’ feedback and problems. Ensure that all records in the Control Department are updated accurately...2800 - 3200 SGD
...Ensuring internal Records are accurate 3) Checking of documents from customers to ensure compliance 4) Assists with initial client operational requirements relating to vehicle recovery / towing 5) Assists with internal reporting generation and submission to relevant...2700 - 3300 SGD
...in Taiwan in 1971, Dimerco has grown into a worldwide network, serving customers through more than 150 offices, 80contract logistics operations, and over 200 strategic partner agents across China, India, Asia Pacific, North America, and Europe. Job Description Support...3300 - 3500 SGD
...Operations First point of contact for the centre, meeting and greeting all visitors and customers. Serve refreshments upon request by customers. Ensurethe center is clean, orderly, and well-maintained. Inspect the centre regularly and arrange for repairs/maintenance...2800 - 3200 SGD
...Details: Mon-Fri 9am-6pm North area Duties: Provide administrative assistance to the operations team by managing calendars, organizing meetings, and maintaining documentation. Act as the main liaison for clients, addressing inquiries, processing orders, and...3000 - 3800 SGD
...Key Responsibilities: Operational Management: Oversee the day-to-day cleaning operations, ensuring smooth execution and adherence to service standards. Preferred to have cleaning room cleaning experiences Staff Supervision & Scheduling: Manage and deploy cleaning teams...2800 - 3200 SGD
...About the role The Operations Executive at Wyse Active Hub is responsible for the daily floor management, vendor coordination, and seamless facility operations of our world-class venue at Perennial Business City. This role is a hybrid of venue operations (80%) and end-to...2500 - 2700 SGD
...Operations Executive (Logistics) Salary: From $2,500(commensurate with experience) Work Location: Singapore Job Responsibilities Manage day-to-day logistics operations Plan and optimise delivery routes using routing systems Coordinate with drivers and operations...3000 - 3500 SGD
...We are looking for a reliable and detail-oriented Operations Support Executive to assist with the day-to-day operations of our projects and order management processes. The role involves managing sales and purchase orders, issuing delivery orders and invoices, and ensuring all...3000 - 3500 SGD
..., quality service, and a strong commitment to customer satisfaction. We are expanding our business and looking for a motivated Operation Executive to join our growing team. Job Responsibilities Co ordinate and manage daily cleaning operations across multiple sites....2500 - 3800 SGD
...will assist the Centre Manager to oversee the Hawker Centre’s operations, in terms of staffing, tenants and centre cleanliness matter. They... ...providers To achieve KPI within a reasonable time frame. Executing A&P activities Requirements ~ At least an 'O' Level,...4500 - 5200 SGD
...Job Description Receives food ingredients and raw materials from supplier as required for daily operations Slices, grinds, and cooks meats using a full range of cooking methods Ensure standards for food quality and preparation are strictly adhered to Seasons and...2800 - 3200 SGD
...Work Week: 5.5 days Responsibilities Oversee daily warehouse operations including receiving, picking, packing, and dispatch Ensure accurate inventory records and conduct regular stock counts Coordinate with delivery drivers and logistics teams for timely distribution...2500 - 4000 SGD
...Job Description: We are seeking a dedicated and detail-oriented Executive to join our team. The ideal candidate will manage and coordinate the general work processes, ensuring efficient execution of tasks from fault reporting to work completion. Key Responsibilities...2900 - 3900 SGD
...Job Summary The Operations Assistant supports daily manufacturing and operational activities to ensure smooth production processes, efficient coordination, and timely delivery of products. This role involves administrative support, coordination with different departments...3400 - 4000 SGD
...Job Summary Oversee and manage a team of stewards and cleaners to ensure effective daily operations and client site management. Plan and deliver training, conduct safety assessments, and support recruitment to maintain high cleaning standards. Responsibilities Lead...2000 - 3000 SGD
...Administrative Assistant with an eye for detail and a passion for operational excellence. Working hours - Monday to Friday, 9am to 6pm... ...order to ensure that the Hire Purchase documents are properly executed. Other documents to check include insurance certificates and LTA...2800 - 3500 SGD
...team in various tasks related to events, retail, and warehouse operations, with a focus on overseeing field deployments and managing on-site... ...timely and accurate distribution. Oversee the setup, execution, and rectification of visual merchandising (VM) displays, including...3200 - 4600 SGD
...intelligence that allows our customers to focus on their core business and make informed decisions. Job Summary We are seeking an Operation Executive to join our team. The primary responsibilities of this role include analyzing and competitively bidding for Government Services...2000 - 2500 SGD
...collection. # Ability to perform simple vehicle checks (engine oil, coolant, tyre pressure, battery condition, and lights). # Accurate operational records and documentation. # Prompt resolution of operational issues. # Ability to identify common vehicle issues and report...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Executive, Operations. Be the first to apply!
