CUSTOMER SERVICE MANAGER
6000 - 12000 SGDFull-time
MARTINO AGENCY
We are looking for a proactive and customer-focused Customer Service Manager to join our team. As a Customer Service Manager, you will be responsible for leading a customer support team, improving service processes, and ensuring high levels of customer satisfaction.
Responsibilities:
· Oversee daily customer service operations and team performance.
· Train, mentor, and develop customer support representatives.
· Handle customer escalations and complex service issues.
· Develop and implement customer service policies and best practices.
· Analyze customer feedback to identify service improvement opportunities.
· Collaborate with sales, marketing, and product teams to improve customer experience.
· Manage customer support tools
· Ensure compliance with company policies and industry regulations.
· Stay updated on customer service trends and technologies.
Qualifications:
· Proven experience as a Customer Service Manager or Support Lead.
· Excellent problem-solving and conflict resolution skills.
· Ability to lead, train, and motivate a support team.
· Strong communication and interpersonal skills.
· Experience in analyzing customer data and implementing service improvements.
· Ability to handle high-pressure situations and escalations.
Vacancy posted 1 day ago
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