Concierge - Airport Transit Lounge
3200 - 3700 SGDFull-time
AAPC SERVICES PTE. LTD.
Overview of Duties
- Ensure effective and efficient operation of the lounge reception desk.
- Provide exceptional service, ensuring total customer satisfaction to our guests at all times.
- Be an ambassador of Accor Hotels and the Qantas Airways brand.
Main Responsibilities
- Provide a warm welcome as first point of contact for lounge guests.
- Monitor lounge entry according to policy requirements.
- Ensure guest experience is seamless from check-in to lounge hosting. Assist with lounge service when required.
- Respond to customer queries and follow up with partner airlines as required.
- Provide services to our guests in relation to their flights in adherence to the lounge procedures.
- Develop positive communication with airlines for good business relationships and understanding of their guests and flights that utilises the lounge.
- Monitor, log and announce all flight departures and delay updates as required.
- Ensure effective communication of new and updated information regarding policies, and general lounge information.
- Conduct delay management, including organising re-bookings, and keeping customers informed of changes; and advising Customer Journey Managers along with effective use of service recovery tools.
- Ensure strict procedures are followed in regard to guest transportation, luggage collection and storage, and guest confidentiality.
- Arrange guest transportation to and from the lounge for guests requiring mobility assistance.
- Carry out reception duties as required.
- Maintain a professional rapport with colleagues and guests.
- Ongoing open communication and reporting as required by the Managers and stakeholders.
- Visually inspect the lounge and surrounding vicinity to ensure the areas are clean and tidy at all times and take action to ensure this meets our standard.
- Act in accordance to relevant service standards in all dealings with colleagues and people external to Qantas Airways.
- Any other assigned duties.
Experience & Skills
- Minimum Diploma in Tourism/Hospitality or equivalent.
- Minimum 2 years of related experience preferably in Airport Lounges Services.
- Experience in F&B, hosting, order taking and serving.
- Required to acquire and be competent in internal systems
- Proficient in MS Office - Word and Excel
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Concierge - Airport Transit Lounge in Singapore vacancy
2000 - 2400 SGD
...to guests at the front reception counter. Collect payment from guests at the front reception counter before letting them enter the lounge. Assist customers with their internet access requirements. Arrange shower facility for customers. Carry out regular checks of...2200 - 2560 SGD
...restaurants and bars, private residences, shared accommodation, concierge services and co-working spaces. Accor has a portfolio... ...one of the World's Leading Airlines, to manage the Lounge operations located in Changi Airport. We are seeking a reliable and detail-oriented...4500 - 5000 SGD
...restaurants and bars, private residences, shared accommodation, concierge services and co-working spaces. Accor has a portfolio... ...one of the World's Leading Airlines, to manage the Lounge operations located in Changi Airport. The Duty Manager is responsible for overseeing the day...2800 - 3050 SGD
...restaurants and bars, private residences, shared accommodation, concierge services and co-working spaces. Accor has a portfolio... ...one of the World's Leading Airlines, to manage the Lounge operations located in Changi Airport. This position supports the Sous Chef and Chef de...1800 - 2100 SGD
...environment. Working hours: 12 hours / 6 hours rotating shift! Working location: Jewel Changi Airport Job Scope: Welcome and assist guests upon arrival at the lounge Ensure a seamless check-in and check-out experience for all guests Provide information about...3000 - 3100 SGD
...Monitor club lounge for seating availability, service, safety, and wellbeing of guests. Maintain cleanliness and condition of bar, bar unit, tables, and other tools. Prepare and serve hot, cold, and/or alcoholic beverages. Stock ice, glassware, and supplies. Anticipate and...2800 - 3050 SGD
...restaurants and bars, private residences, shared accommodation, concierge services and co-working spaces. Accor has a portfolio... ...one of the World's Leading Airlines, to manage the Lounge operations located in Changi Airport. We are seeking interested applicants for the Bar...3300 - 3600 SGD
...restaurants and bars, private residences, shared accommodation, concierge services and co-working spaces. Accor has a portfolio... ...one of the World's Leading Airlines, to manage the Lounge operations located in Changi Airport. The Chef De Partie supports the Executive Chef and...3700 - 4000 SGD
...restaurants and bars, private residences, shared accommodation, concierge services and co-working spaces. Accor has a portfolio... ...one of the World's Leading Airlines, to manage the Lounge operations located in Changi Airport. We are seeking a proactive and service-oriented Food &...2300 SGD
...Love shopping? Join us at the World’s Best Airport and help travelers find exactly what they’re looking for while ensuring a rewarding shopping experience! Key Responsibilities: Manage concierge duties efficiently to enhance the overall guest experience Assist guests...2800 - 3050 SGD
...restaurants and bars, private residences, shared accommodation, concierge services and co-working spaces. Accor has a portfolio... ...one of the World's Leading Airlines, to manage the Lounge operations located in Changi Airport. We are seeking a proactive and service-oriented Food &...2300 - 2500 SGD
Key Responsibilities Clean Tables Clear plates and glassware Transfer dirty plates to dishwashing department Keep tables, chairs and service areas clean and tidy Additional Information ~5 day work week ~44 hours per week ~ Eligible for overtime allowances...2000 - 2200 SGD
@Location: Changi Airport (Transit) ^Job Types: 1 Year service contract (1 months’ probation) $$Hourly Pay: Between $12 - $15/HR +Supplemental Pay: Performance bonus Afternoon: 1500 - 2300 HRS / Night: 2300 - 0700 HRS Either One of the Following Experience: Market...2620 SGD
...keys and radio; ensure security of such. # Meet with Supervisor/Concierge on previous shift to review business status and follow up... ...reservations, changes, cancellations.Transportation from hotel to airport and return.Bus/train transportation.Limousine reservations.Care...- ...restaurants and bars, private residences, shared accommodation, concierge services and co-working spaces. Accor has a portfolio of... ...with one of the world’s leading airlines to manage lounge operations at Changi Airport. We are seeking Passenger Relations Officers to join our...
5000 - 9000 SGD
...Role Introduction To lead and manage the overall airport operations to run smoothly and efficiently during all operational shifts whilst... ...experience. • Drive a customer-centric, high-quality airport lounge experience. • Recognise and build loyalty with high-value customers...- ...residences, shared accommodation, concierge services and co-working spaces. Accor... ...'s Leading Airlines, to manage the Lounge operations located in Changi Airport. The Lounge Attendant’s role is... ...welcoming, and hygienic environment in the transit lounge by promptly clearing and...
4500 - 5000 SGD
...Job Description: Lead the team of Concierge and Bell ambassadors in providing courteous and professional service to both guests and customers... ..., shuttle arrangements and limousine services to the airport if required. Manage the hotel VIP program and reports, liaising...1600 - 2500 SGD
...Job Description - Concierge About the Role Reporting to the Front Office Manager (FOM), the Concierge is responsible for bell service... ...and high-profile guest protocols. Coordinate limousine and airport representative processes. Conduct mock guest interaction and...2300 SGD
...Do you love shopping? Join us at the World’s Best Airport, where you’ll assist travellers in finding what they need and ensure a rewarding shopping experience! Job Responsibilities Manage concierge duties efficiently to elevate the overall guest experience Guide guests...2500 - 2800 SGD
...About the Role Our client is a full-service luxury hotel in Singapore. They are seeking a Concierge to provide exceptional, personalised services to guests — from travel arrangements and local recommendations to bespoke pre-arrival experiences. Responsibilities Assist...- ...keys and radio; ensure security of such. # Meet with Supervisor/Concierge on previous shift to review business status and follow up... ...reservations, changes, cancellations. # Transportation from hotel to airport and return. # Bus/train transportation. # Limousine...
4200 - 4500 SGD
...Assistant Manager, Concierge We are seeking a sophisticated and driven Assistant Manager, Concierge to lead our front-of-house team at a prestigious high-end residential development in the heart of Marina Bay. This is a pivotal leadership role for a service professional...- ...Concierge - Singapore CBRE is the global leader in commercial real estate services and investments. With services, insights and data that span every dimension of the industry, we create solutions for clients of every size, in every sector and across every geography...
2500 - 3000 SGD
...other transport services for guests. Provide accurate information on public transport routes, fares, and schedules. Assist with airport transfer arrangements, car rentals, or group transport needs. 5. Communication & Coordination Maintain effective communication...2500 - 2800 SGD
...A Concierge serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity. What will I be doing? A Concierge, you will serve as a key point of contact for Guests and VIP Guests...2325 SGD
...facilitates replacement of items in shortage Maintains cleanliness of lounge, kitchen, pantry and storage area Stocking and up keeping of... ...Answer phones and handles simple guest request when Club Concierge cannot perform these duties Assisting Club Concierge in...3100 - 6000 SGD
...dedicated Admin Executive to join our team and help streamline our operations and client management processes. Job Summary: The Concierge Associate will play a crucial role in the appointment conversions of our agency's clients, ensuring efficient management of client...2400 - 2500 SGD
...open gourmet kitchen and entertainment area, all managed by The Ritz-Carlton. Job Summary Provide attentive and personalized concierge services to Residence owners and their guests, ensuring their needs are anticipated and met with professionalism and care in a luxury...5000 - 5700 SGD
...hotel in Singapore, delivering exceptional hospitality and service excellence to discerning guests in a vibrant urban setting. The Chef Concierge leads the concierge team to deliver seamless guest services, manage VIP and limousine operations, and uphold high service standards...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Concierge - Airport Transit Lounge. Be the first to apply!
