Sales Coordinator (Order Process)
2000 - 3000 SGDFull-time
Kumpulan Development (S) Pte Ltd
Location: Singapore, Changi North Rise
Working Hours: 5 day work week (Monday to Friday)
Benefits:
- Lunch provided (Chinese Food)
- 2-way shuttle bus services available at Ang Mo Kio & Bedok MRT stations
- Medical Benefits
- Leave benefits according to MOM guidelines
Job Summary:
We are looking for a dedicated and customer-focused Sales Coordinator to join our team. This role involves managing orders, resolving issues, and supporting sales efforts.
Responsibilities:
- Respond promptly and professionally to customer inquiries via phone and email
- Process and monitor incoming orders, ensuring timely follow-up and smooth fulfillment
- Handle order changes, cancellations, returns, and exchanges efficiently
- Address and resolve customer complaints with empathy and professionalism
- Provide basic technical support and troubleshoot product/service issues
- Achieve performance targets set by management.
- Collaborate with internal teams to resolve service-related issues
- Support other sales-related and administrative tasks as assigned
Requirements:
- Minimum 1 year of experience in customer service or sales support
- Strong communication and interpersonal skills
- Proficient in Microsoft Office; experience with ERP systems for order processing is a plus
- Able to multitask and manage time effectively in a fast-paced environment
- Detail-oriented with strong organizational skills
- Positive attitude and ability to handle challenging situations diplomatically
Vacancy posted 18 days ago
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