Customer Service Manager
5000 - 6000 SGDFull-time
Eastern Harvest Foods (Singapore) Pte Ltd
Key Responsibilities:
· Manage daily Customer Service operations to ensure excellent customer experience and timely fulfilment of customer requirements.
· Develop and implement strategies to improve service quality, operational efficiency, and business growth.
· Lead, train, and mentor the Customer Service team to handle orders, enquiries, and customer issues effectively.
· Monitor team performance, drive improvements, and promote a positive team culture.
· Collaborate with Sales and internal departments on order fulfilment, stock availability, pricing, and customer solutions.
· Build strong relationships with customers and business partners.
· Prepare monthly department performance reports and improvement plans.
· Perform other duties as assigned by Management.
Job Requirements:
· Diploma or bachelor’s degree in related field.
· Minimum 5 years of experience in Customer Service Management.
· Strong leadership, problem-solving, and decision-making skills.
· Excellent communication, interpersonal, and stakeholder management skills.
· Able to lead teams, prioritise tasks, and work effectively under pressure.
· Proactive, hands-on, and customer-focused mindset.
· Experience with ERP/NAV systems is an advantage.
Working Hours: 5.5 days (Alternate Saturday)
Monday to Friday: 7am to 4pm and Alternate Saturday 7am to 12pm
Work Location: 5 Jalan Tepong (Transport provided :Pick-up at Lakeside MRT)
Attractive Staff Benefits : Performance bonus, medical benefits, and staff purchase, etc
Vacancy posted 18 days ago
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