Core Banking : L1 & L2 support

L1 Support

1) Provide L1 production support for 24x7 on Core Banking applications.

2) To coordinate and support infrastructure maintenance activities

3) To manage implementations of new application releases adhering to the best practices of the release management process.

4) To work with various partners such as Peer Application Teams, Infrastructure, Vendors, Security and Change teams, to provide seamless support for the business.

5) To manage Production issues by responding in a timely manner in accordance to the Service Level Agreement with the Business.

6) To enhance existing support process to maintain/improve service level & quality.

Requirements:

1) Bachelor's degree in computer science, Information Technology, or a related field.

2) 1-3 years of experience in IT production support, preferably in banking or financial services.

3) Basic understanding of core banking and banking operations is highly desirable.

4) Prior experience with Sunline Core Banking would be a strong case for candidate.

5) Familiarity with ticketing tools and monitoring tools like Prometheus, Elasticsearch ang Graphana.

6) Good problem-solving skills and ability to work under pressure in a fast-paced environment.

7) Strong communication skills with the ability to liaise effectively across teams.

8) Knowledge incident management processes is a plus.

L2 SUPPORT

1) Provide L2 production support for 24x7 on Core Banking applications.

2) Recent experience in working with Java J2EE applications

3) Good understanding of core banking and banking operations is highly desirable.

4) Prior experience with Sunline Core Banking would be a strong case for candidate.

5) Experience in application support role for min 2 years for support or Developers

6) Willing to learn with good knowledge of Java, Unix, SQL

7) Experience in programming languages such as JAVA/J2EE.

8) Experience in Unix commands , SQL queries

9) Knowledge of Job scheduling, MQ setup , C:D setup experience is a plus

10) Familiarity with ticketing tools and monitoring tools like Prometheus, Elasticsearch and Grafana.

11) Dynamic individual with thirst to learn

12) Strong team player with excellent inter-personal skills

13) Ownership oriented and ability to meet SLAs with no compromise on the quality of the work

14) Good problem-solving skills and ability to work under pressure in a fast-paced environment.

15) Strong communication skills with the ability to liaise effectively across teams.

Requirements

1) Must be graduate from IT or Computer Science

2) Must have IT background and intermediate knowledge and hands on experiences with SQL and Linux

3) Need to have eagerness to learn and perform with commitment