Cloud Engineer (Contract)

Key Responsibilities

• Provide operational support for Azure cloud infrastructure and associated services.
• Respond to incidents, service requests, and event alerts within defined service level agreements (SLAs).
• Provide 24/7 production support.
• Perform troubleshooting across Azure services, including Virtual Machines, Storage Accounts, Virtual Networks, Network Security Groups, Load Balancers, Azure Backup, Azure Monitor, and Log Analytics.
• Execute routine operational tasks such as system monitoring, health checks, service restarts, backup verification, and configuration validation.
• Manage and support monthly patching activities for Windows and Linux environments.
• Assist in change implementation, maintenance activities, and patch deployments following established procedures.
• Maintain accurate and up-to-date operational documentation and ticketing records.
• Adhere to incident, problem, change, and request management processes.
• Support compliance with security policies, audit requirements, and operational standards.
• Collaborate with internal teams, customers, and service management teams to ensure service quality and continuous improvement

Required Qualifications & Skills

• Business Information Technology (including e-commerce technology, business information systems)
• Minimum 7 years of hands-on experience working with AWS / Azure cloud environments.
• Strong understanding of networking principles.
• Experience in system administration for both Windows and Linux environments.
• Familiarity with Azure DevOps, Terraform, configuration management, and continuous integration tools.
• Proven experience managing patching cycles in enterprise environments.
• Strong troubleshooting and problem-solving skills.
• Good communication and documentation skills.

Preferred Qualifications

• Experience working in a 24/7 production support environment.
• Knowledge of ITIL processes or service management frameworks.
• Relevant Azure certifications are a plus.

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“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).

e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to Quesscorp Singapore’s PDPA and e2i’s PDPA.”