Operations Manager
4000 - 5000 SGDAETOS Complex
About the Role
We are seeking a proactive and driven Operations Manager to oversee daily security operations, manpower deployment, and client servicing within an assigned cluster of sites. This role plays a critical part in ensuring service excellence, operational efficiency, workforce management, and compliance with security industry standards.
Key Responsibilities
Supervise and manage day-to-day security operations across assigned sites.
Conduct regular announced and unannounced site inspections to ensure service quality and operational compliance.
Monitor security personnel performance and ensure adherence to client requirements, site operating procedures, and company standards.
Plan and coordinate manpower deployment, ensuring adequate staffing levels and proper allocation of qualified security personnel.
Work closely with Site Supervisors to address manpower shortages, scheduling challenges, and operational issues.
Build and maintain strong client relationships through regular engagement, site meetings, and service reviews.
Investigate and resolve operational incidents, client feedback, complaints, and service irregularities promptly.
Prepare incident reports, corrective action plans, and recommendations for operational improvements.
Implement approved corrective and preventive measures to enhance service delivery.
Support disciplinary matters, staff counselling, performance evaluations, and employee engagement initiatives.
Coordinate training, refresher programmes, and skills development activities for security officers.
Ensure compliance with regulatory requirements, company policies, and contractual obligations.
Participate in special projects, operational exercises, and assignments as required.
Provide regular updates and recommendations on manpower planning, operational performance, and workforce discipline.
Requirements
Minimum GCE O-Level, Diploma, or Degree from a recognised institution.
At least 2 years of experience in security operations, manpower deployment, workforce management, or a similar operational role.
Prior experience in the security industry will be an advantage.
Strong leadership, problem-solving, and decision-making skills.
Excellent interpersonal, communication, and stakeholder management abilities.
Self-motivated, proactive, and able to work independently in a fast-paced environment.
Proficient in incident handling, client management, and operations coordination.
Possess a valid Class 3 Driving Licence.
Positive attitude with a commitment to continuous improvement and service excellence.
Why Join Us
Opportunity to grow within a leading security and integrated services organisation.
Exposure to large-scale security operations and client management.
Career development and training opportunities.
Dynamic and collaborative work environment.
3200 - 5000 SGD
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