Deskside Support Engineer (L1)
3000 - 4000 SGDFull-time
TEKISHUB CONSULTING SERVICES PTE. LTD.
Job Description & Requirements
We are seeking a Deskside Support Engineer (L1) to provide hands-on technical support to end users across hardware, operating systems, and workplace applications. This role is critical in ensuring smooth day-to-day IT operations by resolving user issues promptly and maintaining a high level of user satisfaction.
The ideal candidate will act as the primary point of contact for onsite IT support , handling incidents, service requests, and coordinating with internal infrastructure or application teams when necessary.
Key Responsibilities
End User Support
- Provide onsite and remote technical support for desktops, laptops, and workplace devices
- Diagnose and resolve hardware, operating system, and application-related issues
- Install, configure, and maintain Windows and Mac endpoints
- Support productivity tools such as Microsoft Office, Outlook, Teams, VPN, and collaboration platforms
- Assist users with login, access, connectivity, and account-related issues
Incident & Request Management
- Log, track, and resolve incidents and service requests using IT Service Management (ITSM) tools
- Ensure all issues are resolved within defined SLA and response timelines
- Escalate complex issues to Level 2 / Level 3 support teams when required
- Maintain accurate documentation of incidents, resolutions, and updates
Workplace IT Operations
- Set up and deploy end-user devices and peripherals (laptops, monitors, printers, etc.)
- Perform basic troubleshooting for network connectivity issues (LAN/Wi-Fi/VPN)
- Support meeting room technologies and collaboration tools
- Ensure IT equipment is maintained and compliant with company standards
Requirements
- Diploma or Degree in Information Technology, Computer Science, or related field
- 0 – 2 years of experience in IT support / deskside support role
- Basic knowledge of Windows and Mac operating systems
- Familiarity with Microsoft Office 365, Teams, Outlook, and VPN tools
- Experience with ITSM tools (e.g. ServiceNow, Remedy, Jira) is an advantage
- Strong troubleshooting and problem-solving skills
- Good communication and interpersonal skills
- Ability to work independently in an onsite environment
Vacancy posted a month ago
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