Senior / Executive, Franchise

About Us

A leading global chain of one-stop convenience stores, 7-Eleven offers innovative, convenient products and services to customers all day, every day in Hong Kong, Macau, Singapore, and Guangdong Province in mainland China. From ready-to-eat snacks and meals and imported snacks, to utility bill payments, top-up services, local and outbound sim cards, parcel pick-up and return, e-Payments and e-Wallet services. 7-Eleven's product and services range ensures that customer service is always at the heart of every one of its branches.

The Role

7-Eleven franchise department oversees the recruitment of new franchisees, franchising of stores, expansion and renewal of current franchisees. This position is recruited to support the department's key objective to expand new franchisee base and to franchise more new stores in 2026

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1. Recruitment of New Franchisees

• Recruitment, interview, and onboarding and store selection of new franchisees
• To review franchisees are adequately trained and equipped to operate the franchisee stores with maximum profitability
• To conduct presentation on Franchising to public
• Handles public enquires on franchise related matters

2. Supporting Current Franchisees

• Provide advisory and consultancy on expansion plan with assigned portfolio of franchisees
• Manage franchise agreement renewals
• Professionally handle financial and contractual enquiries and feedback
• Oversees and provide support to operations and franchisees on their financial development and operational performance
• Maintain and develop strong professional relationship with Franchisees
• Regular store visit and engagement sessions

3. Management Reporting and Analysis

• Execute departmental strategic goals, track and evaluate matrixs
• Provide analysis and financial projections on stores financial and franchise viability
• Supports department's monthly management reporting and annual budgeting exercise
• Updating and maintenance of existing franchisee financial performance dashboard

4. Financial Management

• Work closely with Finance Shared Service to ensure timely collections of franchise related payments

5. On Request and Ad Hoc Basis

• Event Management – CNY, Franchisee Engagement Sessions
• Enhance existing Franchise models and create new franchise models
• Other duties as assigned

About You

• At least 3 years of working experience in relevant industries/ field
• Possess Tertiary Education preferably in Business related
• Structured and analytical
• Numeric and possess commercial sense
• Good communications skills (written and spoken)
• Positive working attitude and solutions driven
• Able to work well with all department internally and externally
• Proficient in business presentation, negotiation, interpersonal and communications skills

Benefits

• Team Member Discount
• Subsidized Medical and Dental Benefits
• Training Opportunities
• Career Advancement