IT Operations Engineer (Contract, Access Control, Smart card management, ITSM ticketing) IRT

We are hiring under Recruit Express headcount, and the details of the position are:

Job title: IT Operations Engineer (Contract, Access Control, Smart card management, ITSM ticketing)

Job details:

We are looking for IT Operations Engineers to support our physical access control and identity management operations.

You will be responsible for smart card lifecycle management - including printing, user access provisioning and door access control - alongside user account management in SAP, application account and access administration, and batch job scheduling for the door access database.

Responsibilities:

• Print, issue and manage the lifecycle of smart cards for all authorised users
• Manage smart card user access - provision, modify and revoke user access in line with approved requests
• Configure and maintain door access profiles and assignments ensure access is granted in line with policy
• Perform smart card quality control checks identify and resolve card defects or printing issues
• Manage user accounts in SAP - create, modify, assign roles and deactivate accounts per approved requests
• Manage application account and access provisioning across business applications within defined SLAs
• Schedule, monitor and maintain batch jobs for the door access database respond to job failures promptly
• Conduct periodic access reviews and report exceptions to the appropriate governance team
• Maintain accurate documentation for all smart card, access and account management activities
• Raise and manage ITSM tickets for smart card and access-related incidents and service requests
• Ensure all operational activities are performed in line with defined processes and audit requirements
• Contribute to continuous improvement of operational procedures and documentation standards

Job requirements:

• Smart card management - smart card printing, issuance, replacement and lifecycle administration
• Smart card user access management - provisioning, modification and revocation of smart card user access
• Smart card door access management - door access profile configuration, assignment and review
• Smart card quality control - card verification, quality checking and issue resolution
• SAP user account management - user account creation, modification, role assignment and deactivation in SAP
• Application account and access management - provisioning and lifecycle management across business applications
• Access governance - access review, compliance checking and segregation of duties awareness
• Batch job scheduling - scheduling and monitoring batch jobs for the door access database
• Database operations - basic understanding of door access database management and job monitoring
• Documentation - maintaining accurate operational records, process documentation and audit trails
• ITSM - incident and service request management for access and smart card related issues
• Process adherence - following defined procedures and maintaining audit-ready operational standards

Interested applicants please send your resume to [HIDDEN TEXT] and look for:

Rita Shi Tianhe

Recruit Express Pte Ltd

EA License No: 99C4599

EA Personnel Number: R26162019

We regret that only shortlisted candidates will be contacted.