IT Application Support Analyst
2900 - 4000 SGDFull-time
UNION GAS PTE. LTD.
IT ApplicationSupport Analyst
Job Scope / Job Description
1. Enterprise & Business Application Support
- Provide application support for ERP systems and other key business applications.
- Support day-to-day ERP operations and troubleshoot functional, data and application-related issues.
- Understand and support business processes, including purchasing, sales, inventory, finance and approval workflows.
- Assist in analysing business requirements and translating them into practical system solutions.
- Support application configuration, enhancements, system upgrades, testing and User Acceptance Testing (UAT).
- Coordinate with software vendors, ERP consultants and service providers to resolve application issues.
- Maintain application documentation, user guides and troubleshooting procedures.
2. Microsoft 365 & Productivity Application Support
- Provide application support for Microsoft 365 and Microsoft Office applications, including Outlook, Excel, Word, PowerPoint, Teams, SharePoint and OneDrive.
- Assist users with application configuration, access permissions, document sharing and collaboration issues.
- Develop or maintain Excel templates, reports and simple productivity solutions where appropriate.
- Identify opportunities to improve productivity through Microsoft 365 tools and automation.
3. Web Applications, Integration, Automation & Digitalisation
- Support internal and external web applications, customer portals and other business systems, including application configuration, troubleshooting, testing and upgrades.
- Perform initial investigations of application errors, API, web service, data exchange and system integration issues, coordinating with vendors or technical teams for resolution.
- Identify opportunities to improve business processes through workflow automation, AI tools and digitalisation.
- Assist in supporting simple automated workflows using Microsoft Power Automate or similar tools, and utilise AI tools such as ChatGPT, Microsoft Copilot or Google Gemini to improve productivity.
- Participate in IT projects, system enhancements, testing, UAT and continuous improvement initiatives.
- Manage application incidents and service requests, perform initial troubleshooting and root-cause analysis, and follow up on outstanding issues.
- Maintain relevant technical documentation, support procedures and knowledge bases.
4. User Access, Security &Application Administration
- Manage user accounts, access rights, roles and permissions across ERP and other business applications.
- Assist with periodic user access reviews and ensure appropriate access controls are maintained.
- Support IT security, compliance and data protection requirements relating to business applications.
- Maintain records of application configurations, user access and administrative procedures.
Requirements
- Diploma or equivalent qualification in Information Technology, Computer Science, Information Systems or a related discipline.
- Some experience supporting ERP software, business applications or enterprise systems.
- Basic understanding of business processes such as purchasing, sales, inventory, finance or order management.
- Familiarity with Microsoft 365 applications, particularly Excel, Outlook and Teams.
- Basic understanding of web applications, application troubleshooting and system integrations.
- Good analytical, problem-solving and communication skills.
- Ability to work with business users, IT teams and external vendors.
Vacancy posted 3 days ago
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