Technical Business Analyst (SAP Basis)
12000 SGDFull-time
Ethos BeathChapman Singapore
Overview
We are looking for a Business Analyst with strong technical exposure to join an IT team supporting mission-critical systems in a hybrid (cloud and on-premise) environment.
This role combines business analysis, system operations, and cloud infrastructure support . You will work closely with Finance, IT, and external vendors to translate business needs into system solutions while ensuring high system availability, security, and operational efficiency.
Key Responsibilities
Business Analysis & Stakeholder Management
- Partner with business and IT teams to gather and translate requirements into system solutions
- Apply design thinking to improve user experience and business processes
- Act as the main liaison between stakeholders, technical teams, and vendors
- Manage expectations and drive alignment across multiple stakeholders
System Operations & Support
- Manage and maintain Windows and Linux systems in hybrid environments
- Support critical enterprise systems such as finance platforms, booking systems, and operational applications
- Troubleshoot issues during system integration testing (SIT) and user acceptance testing (UAT)
- Handle incident, service request, and change request activities
Cloud & Infrastructure
- Support cloud platforms (AWS, Azure) integrated with on-premise systems
- Maintain high availability and disaster recovery setups
- Work on infrastructure improvements and system reliability initiatives
Monitoring & Incident Management
- Implement and manage system monitoring tools (e.g. Nagios, Zabbix, CloudWatch)
- Respond to incidents affecting operations and perform root cause analysis
- Ensure minimal downtime for critical systems
Automation & Configuration
- Use scripting and automation tools (e.g. PowerShell, Bash, Terraform, Ansible)
- Maintain system configurations and deployment standards
- Support system updates, patching, and environment changes
SAP & Enterprise Systems Support
- Support enterprise system operations (including SAP environments where applicable)
- Assist with system configuration, transports, and updates
- Collaborate with internal and external teams on system changes and deployments
Security & Compliance
- Ensure systems comply with security standards (e.g. PCI-DSS, PDPA, GDPR, SOC2)
- Manage user access, provisioning, and security controls
- Support audits and ensure protection of sensitive data
Vendor & Service Management
- Coordinate with vendors and support teams to resolve issues within SLA
- Review incident trends and identify improvement opportunities
- Ensure service quality and continuous improvement
Documentation & Governance
- Maintain system documentation, processes, and architecture records
- Support infrastructure planning and system landscape management
Requirements
Education
- Degree in Information Technology, Computer Science, Business, or related discipline
Experience
- Minimum 3 years of experience in IT systems, infrastructure, or technical business analysis
- Experience in hybrid environments (cloud + on-premise)
- Hands-on exposure to Windows/Linux systems
- Familiarity with AWS or Azure
Technical Skills
- Basic understanding of networking (DNS, VPN, VLAN)
- Scripting experience (PowerShell, Bash, or Python) is a plus
- Experience with monitoring tools and incident management
Preferred Experience
- Exposure to enterprise systems (e.g. SAP or similar platforms)
- Experience in 24/7 operational environments
- Familiarity with compliance frameworks (PCI-DSS, GDPR, ISO 27001)
- Relevant certifications (AWS, Azure, Security, or SysOps)
Key Competencies
- Strong stakeholder management and communication
- Problem-solving and analytical thinking
- Ability to balance business and technical perspectives
- Attention to detail and adaptability in fast-paced environments
ST
Reg No. R1768414
BeathChapman Pte Ltd
Licence no. 16S8112
Vacancy posted 14 days ago
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