Customer Service Executive (Email)
2000 - 2700 SGDREVUP PROSERVICES PTE. LTD.
About the Role
Our client is an established technology-enabled mobility company seeking a detail-oriented Customer Service Executive to support its backend customer-service operations.
You will manage service enquiries through digital support channels, investigate account and transaction-related issues, and coordinate with internal teams to ensure timely and accurate resolutions.
Key Responsibilities
Handle customer enquiries, complaints and service requests through email, live chat and ticketing platforms.
Investigate account, booking, payment, promotional, refund and platform-related issues using internal systems and records.
Provide clear and timely updates to customers throughout the resolution process.
Coordinate with Operations, Finance, Technology and other internal teams to resolve complex or escalated cases.
Escalate technical, payment, fraud or safety-related matters according to established procedures.
Maintain complete and accurate case records, supporting documents and follow-up actions.
Meet response-time, productivity, service-level and quality standards.
Identify recurring service issues and provide feedback to support process improvements.
Maintain response templates, standard operating procedures and internal knowledge resources.
Perform other customer-service and operational duties as assigned.
Requirements
N-Level, O-Level, NITEC, Diploma or equivalent qualification.
Previous experience in customer service, backend support, operations or case management is advantageous.
Strong written and verbal communication skills.
Patient and service-oriented, with the ability to handle complaints professionally.
Strong attention to detail and ability to manage multiple cases simultaneously.
Comfortable using customer-service platforms, internal systems and Microsoft Office applications.
Able to investigate issues systematically and coordinate with different stakeholders.
Fresh graduates with strong communication and problem-solving abilities are welcome to apply.
What We Are Looking For
Customer-focused and empathetic
Responsible and attentive to detail
Calm when handling challenging cases
Comfortable working in a fast-paced environment
Collaborative and proactive in resolving issues
Interested in improving service processes and customer outcomes
Ryan Leo
Recruitment Consultant | Revup Proservices
EA Personnel No.: R24126349
EA Licence No.: 24C2366
2500 - 2800 SGD
...Central Duties: Respond promptly and professionally to customer's enquiries via emails, hotline and in-person Assist in resolving customer... .... Requirements: Proven experience in a customer service role, preferably in email support. Excellent written communication...2800 SGD
...Job Responsibilities Respond promptly to customer enquiries via email and phone calls. Provide accurate information and resolve customer issues... .... Deliver a positive customer experience while meeting service standards. Perform general administrative and customer...2700 SGD
...up to $2700/mth Location: Bishan Duties: Handle customer enquiries via phone, email, and live chat in a professional and timely manner.... ...booking issues, payment enquiries, account matters, and service-related concerns. Resolve customer complaints effectively...4000 - 5000 SGD
...Jobs Responsibilities Handle customer and financial representative enquiries through Live Chat, email and other digital service channels, providing accurate and timely assistance. Support enquiries relating to insurance policies, servicing requests and claims, including...2000 - 2700 SGD
...Working hour: 9am - 6pm (4 Weekdays, 1 Weekend) Duties: Assist customers in person or over online. Answer questions and resolve complaints. Requirement: ~1 - 2 years experience in Customer Service line Interested applicants please WhatsApp to Wa.me/659010092...2300 - 3000 SGD
...Job Summary You will provide professional customer service at the front desk by managing walk-in and call/email enquiries, efficiently booking appointments, and following up with clients on their skin conditions and treatment progress. You will also collaborate with the...2600 - 3000 SGD
...inquiries, and record case information Assist service hall bookings and administration... ...up to ensure resolution Keep records of customer interactions, process, documentation, and... ...repatriation cases Respond to enquiries via email, web, and phone in a timely manner...2500 - 3500 SGD
...Customer Service & Sales Executive Urbanspace – Workspace & Self Storage Employment Type: Full-time Monthly Salary: $2500 to $3500 Work Location... ...professionally to enquiries through WhatsApp, telephone, email, online channels and walk-ins. Understand each customer...2800 - 3800 SGD
...Position: Customer Service Executive Location: Elias Mall Working hours: 5 Days Work Week - Tuesday to Saturday (9am - 6pm) Salary (commensurate... ...’s enrichment or student services would be advantageous. Email to: ****@*****.*** for more information....2000 - 3000 SGD
...Work Location: Tampines, Singapore We are looking for a Customer Service Executive to join our team! If you are friendly, responsible,... ...Responsibilities * Handle customer enquiries via phone, WhatsApp and email * Arrange air-conditioning servicing, repair and...2600 - 3000 SGD
...Reputable organisation in funeral services industry Opportunities for career exposure... ...Central work location As a Customer Service Executive, you will be responsible for the following... ...alternatively, you can send in your resume via email: ****@*****.*** We...2300 - 2500 SGD
...We are seeking a dedicated and detail-oriented Customer Service Executive to join our team at Shamir Singapore. In this role, you will serve as the... ...Interact directly with customers via phone calls, live chat, emails to address inquiries, provide product information, or order...2500 - 3000 SGD
...About the role We are seeking a highly motivated and customer-focused Customer Service Executive to join our team at Absolute Kinetics Consultancy Pte Ltd... ...Responding to customer inquiries and requests via phone, email, and other communication channels in a timely and...2800 - 3300 SGD
...JOB RESPONSIBILITIES: Front Desk Ensure excellent service standards, respond efficiently to customers’ needs and maintain a high level of customer... ...scheduling of appointment, processing payments and handling email and SMS enquiries. Communicate new initiatives to patients...3000 - 4000 SGD
...development. We connect suppliers, manufacturers, and customers worldwide, providing reliable trading... ...to deliver smooth and professional customer service. Responsibilities Respond promptly to customer enquiries via phone, email, and other channels to provide accurate...3000 - 3900 SGD
...person with sharp social skills to give our customers a friendly, personal and positive... ...this role you will be part of the Customer Service Team, handling phone enquiries with professionalism... ...through multiple channels (hotline, email, social media) Create and maintain...6800 - 16500 SGD
...Facilities Pte Ltd provides integrated soft services including pest management, cleaning,... ...across all service areas. Job Summary A Customer Service Representative (CSR) assists... ...and services through phone, live chat, and email, while maintaining expert knowledge of offerings...2000 - 3300 SGD
...Key Attributes: Customer Service Oriented, Fun Loving, People Person. Role Description: Stationed at Tourist Hub. Your role is to assist tourist with their enquiry from phone, email and walk-ins. You will need to know the tour products well and deliver consistently...2800 - 3600 SGD
...That Inspires? Join our friendly and energetic team as a Customer Service Executive and be part of a place where kids grow, families connect, and... ...Handle enquiries via front desk, phone, WhatsApp, and email Explain our programmes, fees, and policies clearly and confidently...2600 - 3500 SGD
...You are expected to: Liaise with Customer/s on Sales Order Entry. Liaise with factory and Supply Chain for Order Planning & Scheduling. Manage and co-ordinate shipments and invoices to customer Support Program group in various administrative role To be successful...2500 - 3200 SGD
...Benefits: Basic Salary AWS (13th Month Bonus) Variable Performance Bonus Key Responsibilities: Oversee and organize daily customer service operations, ensuring customer satisfaction remains the highest priority while fostering positive relationships with both...2800 - 4500 SGD
...Responsible for handling RFQs within the time allocated including receiving, creating and distributing the quote to the client # Download customer inquiry and orders from various internet-based customer portals & e-platforms (i.e. Ship-Serv, Sis Commerce, BaseNet, MarineLink, B2B...2800 - 3500 SGD
...Position: Customer Service Executive Location: Bedok Working hours: Monday to Friday (9am - 6pm) & 1 Saturday per month (9am - 6pm) Salary... ...hospitality or event coordination would be advantageous. Email to: ****@*****.*** for more information....3300 - 3800 SGD
· Attend to incoming enquires and prepare quotation · Assist Customer Service Manager in carrying out sales and marketing activities · Establish close relationship and rapport with decision makers · Develop strategies and plans to generate sale orders and new account...3000 - 4800 SGD
...Development & Marketing team. In this role, you will represent well-established brands, engage with clients directly, and play a key part in executing impactful campaigns and initiatives. Key Responsibilities Identify and engage new clients while managing their end-to-end...2850 - 3100 SGD
...Work towards company target as a team and maximise student retention. Delivery professional and high-quality service experience. Identify customers’ needs and maintaining a continuous high level of customer service delivery and satisfaction. Ensure proper check...2800 - 3100 SGD
...that they are following safe work methods and relevant regulations. # Responsible for Order Processing support (order processing, customer order verifications & follow up with customer orders) # Prepare orders for Planner and follow-up with customers when there are incomplete...3500 - 3800 SGD
...Mon - Fri Tampines AWS + VB Job Responsibilities Provide professional customer service through email, phone and ticketing systems , handling enquiries, feedback and claims promptly and escalating complex matters where necessary. Manage customer orders from...2600 - 3500 SGD
...Attend to customer's enquiries on job order status, availability and co-ordination of tasks. Execution of customer's orders, processing and summarizing the essential information... ...Use of Trade-net to provide the Value-Added Service of permit declaration for customers....1200 - 4000 SGD
...enquiries from clients through phone calls, emails, and WhatsApp in a professional and... ...company-provided leads and provide course or service information as needed. Maintain and... ...of payments and transactions. Support customer engagement activities, ensuring positive...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Service Executive (Email). Be the first to apply!
