WAITER SUPERVISOR

Job Summary

Lead daily restaurant service operations to ensure excellent customer experiences, efficient team coordination, and compliance with hygiene and safety standards in a fast-paced F&B environment.

Responsibilities

• Supervise and coordinate daily restaurant service operations to maintain smooth workflow and high service standards
• Assign duties and create work schedules for waiters and service staff to optimize team performance
• Deliver prompt, friendly, and professional customer service to enhance guest satisfaction
• Take customer orders and assist with food and beverage service during peak periods or as needed
• Address and resolve customer feedback and service-related issues to maintain positive dining experiences
• Train new employees on service procedures, menu knowledge, and hygiene standards to ensure consistent quality
• Monitor restaurant cleanliness, table settings, and dining-area presentation to uphold brand standards
• Collaborate with kitchen staff to ensure accurate and timely order delivery for efficient service
• Check stock levels of service items and coordinate replenishment to avoid shortages
• Enforce compliance with company policies, food hygiene regulations, and workplace safety requirements
• Support the Restaurant Manager by preparing daily reports and assisting with operational tasks

Preferred competencies and qualifications

• Previous supervisory experience in F&B or restaurant service is preferred as it enhances team leadership effectiveness

Other Information

• Must be able to work shifts, weekends, and public holidays in a fast-paced environment
• Demonstrate responsibility, punctuality, and a strong service orientation