Associate EUC Engineer (Cluster Office)
6000 - 8300 SGDTemporary
SYNAPXE PTE. LTD.
Position Summary:
An Associate End User Computing (EUC) Engineer provides technical support to end users, assisting with hardware and software issues, and ensuring smooth operation of IT systems. This entry-level role involves responding to service tickets, performing system maintenance, and supporting the implementation of new systems.
Roles & Responsibilities:
Technical Support
• Provide technical assistance to end users for hardware and software issues.
• Respond to, document, and resolve service tickets in a timely manner.
• Assist users with installations and configurations of IT equipment.
System Implementation
• Support the installation and testing of new hardware and software.
• Ensure integration and compatibility of new systems with existing infrastructure.
• Assist in the development of new report templates and formats.
System Maintenance
• Perform routine system maintenance and backups.
• Participate in disaster recovery drills and system recovery processes.
• Maintain documentation of system activities and procedures.
• Conduct research on new technology
Issue Resolution
• Identify, diagnose, and resolve technical problems.
• Simulate user issues to troubleshoot and resolve operating difficulties.
• Develop preventive measures and solutions to reduce user problems.
Collaboration and Development
• Work with cross-functional teams to understand support requirements.
• Assist in the development of checklists and methods for issue resolution.
• Provide support and guidance to colleagues with less experience.
Requirements/ Qualifications:
- Bachelor in Computer Engineering
- Min 6-8 years of experience in relevant fields
- ITIL certified
- Have experience supporting VIP users
- Experience with procurement including submit purchase request, verify invoices, etc.
- Good written and interpersonal communication skills
- Strong vendor management, overseeing the vendor team on operations, incident management before
- Able to support 24/7 standby support as well
- Excellent stakeholder management skills
- Experience supporting the senior management. The person would need to have experience with stakeholder management. Ideally with experience supporting VIP.
- The person would be good to have IT procurement experience. Support the procurement for cluster EUC, including submit purchase request, verify invoices, etc.
- 1 year contract
Vacancy posted 19 days ago
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