Project Manager - #1707
6000 - 10000 SGDJobster Private Ltd
Roles and Responsibilities:
· Oversee and manage multiple vendors and external ICT service providers, working closely with application and infrastructure teams to deliver projects and enhancements aligned with business outcomes within agreed cost, timeline and quality parameters.
· Lead project management activities including scope, budget and schedule management, documentation and provide regular status and management reporting.
· Drive and spearhead project activities such as Requirement Gathering, User Acceptance Testing, Training & Implementation.
· Review and validate project deliverables such as functional specifications, system test plans and results, user guides and operations manuals.
· Perform technical analysis on system architecture, integrations, APIs and data flows to assess feasibility, impacts and dependencies across systems.
· Collaborate with solution architect, infrastructure teams and developers to ensure proposed technical designs meet business, functional and security requirements.
· Assess and analyse change and service requests, recommending solution options and prioritisation based on business impact, risk assessment and technical complexity.
· Ensure that Service Level Agreements for projects and incidents are met.
· Identify potential project risks and its implication to the organisation and to recommend mitigating measures as to manage the risks.
· Ensure that the system, development processes and procedures comply with IT governance, quality management standards and security policies.
· Manage and resolve day-to-day IT related issues pertaining to application, infrastructure or security, to facilitate smooth running of daily operations.
· Work with the relevant parties to resolve security vulnerabilities found in the system.
Knowledge and Skills:
Tertiary Education in relevant fields is preferred
Hands-on experience in at least 2 full project development life cycles
Advantageous to have:
o Relevant professional certifications such as ITIL, PMP, or equivalent certifications
o Knowledge of and/or hands-on experience in one or more of the following areas:
Contact Centre Systems: Implementation, maintenance and support of contact centre solutions (e.g. Telephony, Live Chat, Chat/Voice bots or Customer Relationship Management systems)
Experience with Amazon Connect or other cloud-based contact centre platforms
API and Systems Integration: API management and integration between contact centre platforms and other enterprise systems.
Cloud Technologies: AWS preferred, including cloud architecture, deployment and operations
Up to date on technological trends and best practices
Experience working within the Singapore Government environment, with familiarity in IT governance, procurement processes, budgeting, risk and compliance management, security policies and standards
Strong analytical, conceptualisation and problem-solving skills
Ability to take a broad, strategic perspective as well as drill deep to understand business needs and challenges
Results and customer oriented
Team player with strong organization and people handling skills
Strong vendor management skills, including experience in managing vendor performance and ensuring compliance with contractual obligations
Ability to coordinate and align vendors and technical teams towards common project outcomes
Excellent communication skills, both oral and written, with the ability to pitch ideas and influence stakeholders
5000 - 7500 SGD
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