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IT Operation Lead/Site Manager (Healthcare) - Contract

5000 - 5300 SGD
Temporary

Alpheus Agency Pte. Ltd. @ SBF Center

Responsibility:

  • To manage the site team, which consists of Network, Server, ID Administrators, Operators and Deskside Engineers; and responsible for all IT Services rendered at the Institute.
  • To manage the Client representatives such as Account Managers, IT Managers, SLO, CIO and other users who are recipients of the Services.
  • To be the Site Coordinator at the Institute, as a Single Point of Contact ("SPOC") and as a liaison officer for the End Users. In addition, he /she also acts as a supervisor to all the Onsite Support Staff.
  • SLA Performance – Ensure no SLA Failure
  • IMAC Reports – Ensure all IMAC Requests are performed in accordance with the SLA
  • Tracking of Cases – Ensure all cases are tracked to closure in accordance with the deliverables
  • Resources – Manage the resources on day-to-day basis to ensure designated resources are in place.
  • Compliments and Complaints – Work closely with the Institute to ensure high compliments and no or nil complaints.
  • Day to Day Operations is run with minimal interruptions to the services
  • All meetings with internal and external parties are documented and followed through
  • Responsiveness – All emails, calls and any other communication are responded to, on a timely manner

Required Experience:

  • Bachelor's degree / diploma in computer science, business, or a related field.
  • 2-3 years of management and related experience in IT
  • Proven ability to solve problems creatively.
  • Strong familiarity with project management software tools, methodologies, and best practices.
  • Excellent analytical skills.
  • Strong interpersonal skills and extremely resourceful
  • Comfortable to work in a healthcare environment. This role will require you to take the necessary vaccines
Vacancy posted 12 days ago
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