Guest Relations Officer
2500 - 2800 SGDFull-time
Siloso Beach Resort
Shangri-La Rasa Sentosa, Singapore
We are looking for a Guest Relations Officer to join our team!
As a Guest Relations Officer at Shangri-La Rasa Sentosa, you will deliver professional and timely guest services to create memorable experiences and support smooth Guest Relations operations at our international beachfront resort.
As the Guest Relations Officer , we rely on you to:
- Respond promptly and professionally to all guest requests to ensure high guestsatisfaction
- Manage guest check-in and check-out processes accurately to maintain efficientfront desk operations
- Communicate clearly and engage effectively with international and domestic guests to enhance guest relations
- Support daily Guest Relations operations to maintain smooth and efficient service delivery
- Apply knowledge of guest loyalty programs to assist guests and contribute toloyalty score improvements
- Collaborate with team members to create a welcoming and memorable hotel experience for all guests
We are looking for someone who:
- Experience in hospitality, preferably within hotel or resort environments
- Exposure to guest loyalty programs and their administration
- Ability to work flexible shifts including weekends and Public holiday
- Strong communication and guest engagement skills developed through interaction with diverse international and domestic travellers
We Offer
- 5-day work week
- Learning and Development opportunities for career development
- Medical and insurance coverage
- Special employee discount within Shangri-La Group
- Duty Meals and shuttle bus provided
If you are the right person, what are you waiting for? Click the apply button now!
Vacancy posted 6 days ago
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