IT Service Desk Engineer (Entry Level)
Full-time
PT. Guna Coalindo
DESKRIPSI PEKERJAAN
To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight. Be available to take calls. Prompt response to queries via voicemail / email / fax. Accurate assessment/ resolution of problems. Provide first level support to troubleshoot and solve technical problems. Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, LAN, centralized infrastructure, Wide Area Network, and voice services related service requests. Coordination for employee user account administration, activation, changes, and terminations. Receive and answer all users' IT service request calls.
REQUIREMENT
Min Nitec in any disciplines. At least 3 months of IT technical support exposure or call centre Strong communication and customer service skills. Knowledge in Windows OS, Active Directory Account Administration, MS Outlook, mobile devices support.
DETAIL LOWONGAN
- Umur -
- Min GPA -
- Min. Qualification D3
- Min Experience Less than 1 year experience/Fresh Grad
Vacancy posted 19 days ago
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