Client Relationship Executive
Mercer
Welcome to Brighter! Ready to be part of a company that is not only leading the market, but transforming in the most exciting way In Singapore , we are a team of experts who believe in building brighter futures for our clients and community by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and wellbeing. At Mercer , we walk the talk:
- Voted #1 HR Consulting Company globally
- Recognized as Asset Consultant of the Year for 4 consecutive years by Asia Asset Management
- Named Best Employee Engagement Consultancy and Best Corporate Wellness Provider by Human Resources Online
- Great Package and Recognition Programs
- Energetic & flexible environment surrounded by supportive colleagues
- Assists with performing critical client functions, including evaluating risks; reviewing loss experience, cash flow and financials; developing solutions; articulating impact of options; leveraging prepared analytics and making recommendations to client across product lines.
- Assists more senior Account Managers with retention and generating new business, by leveraging strategy information and managing contract reviews and midterm changes.
- Begins to maintain relationships with less complex clients, prospects, client teams and producers to provide best in class service and drive growth.
- Serves as a client contact for day-to-day needs and answers standard client questions to improve the client experience.
- Keeps abreast of changing market condition and understands and complies with all compliance, professional and transparency standards to better serve clients.
- Manages and records all activities in the workflow system to ensure timely follow up by client, carriers, client team and delivery of final policy.
- Manage insurer relationship and monitor KPI to ensure performance delivery by the insurers.
- Run analytics and evaluate clients' insurance programs to better serve clients.
- Conduct remarketing to prepare and propose recommendations on the best solution to our clients.
- Involved in projects to uplift revenue, improve efficiency and work processes.
- Keen interest in field of employee benefits.
- To perform the role, candidate must clear all 6 papers in order to apply licensing.
- Outstanding analytical thinking and problem-solving skills.
- Excellent verbal and written communication skills.
- Ability to prioritize and handle multiple tasks under tight deadlines and to work on a team.
- Demonstrable ability or interest in data cleaning, analysis, and recordkeeping.
- MAS qualification is required for this role.
- Relentless curiosity to acquire new knowledge and skills.
- Highly motivated and meticulous.
- Adaptability to thrive in fast paced and complex environments.
- Ability to build relationships by communicating with team members.
- A genuine interest in telling stories with data.
- Prior domain knowledge, and client management experience in health and benefits consulting would be a plus.
- We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Vacancy posted 2 days ago
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