Customer Relations Officer
3500 - 5000 SGDFull-time
H P Construction & Engineering Pte Ltd
Responsibilities
· Maintain good relationship with residents and handle feedback tactfully
· Attend to phone calls and emails to answer resident’s enquiries
· Make appointment for resident to attend inspection with BSC (Building Service Center) team.
· Prepare weekly, monthly reports, IDMS report to ensure day-to-day operations running efficiently and effectively.
· Update defects cases for HDB's review and create new cases for new units and manage defects feedbacks from residents.
· Communicate with residents through written notice regarding any construction activities.
· Generate work schedule for Subcontractors to rectify defects as soon as possible
· Arrange unit improvement works for residents.
Requirements
· GCE "A" level or Diploma/ Degree in Business Management, Marketing, or equivalent.
· At least 1 year of experience in a HDB BTO project.
· Effectively bilingual in English and Mandarin in order to liaise with Chinese-speaking residents and associates.
· Attained CRO certificate
Vacancy posted 10 hours ago
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