Manager, Library Services
7000 - 10000 SGDCivica Pte. Ltd.
We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.
As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.
Why you'll love this role as Manager, Library Services at Civica
We are seeking an experienced Manager, Library Services to lead the delivery of high-quality professional library services across our Singapore client base. This role will oversee a team of librarians and library officers, ensuring excellence in service delivery, strong client partnerships, and continuous operational improvement.
This is a role where leadership meets purpose—you’ll inspire a high-performing team, build strong client partnerships, and continuously improve how services are delivered. If you thrive on ownership, collaboration, and driving meaningful outcomes, this role is for you.
As part of Civica’s global environment, this role may require flexibility to work outside standard business hours when necessary.
What you’ll be doing
Service Delivery
- Support the Head of Delivery in driving high-quality service delivery and operational excellence
- Ensure consistent achievement of service standards and contractual outcomes
Stakeholder & Client Management
- Build and manage strong client relationships
- Act as a trusted advisor, understanding and responding to evolving needs
- Review and enhance processes and SOPs to improve service delivery
- Ensure alignment with SLAs, KPIs, and contractual commitments
People Leadership & Capability Building
- Lead, coach, and develop a customer-focused team of library professionals
- Build capability across library operations and service delivery
- Drive team performance and accountability against operational goals
Continuous Improvement & Innovation
- Identify and implement service improvement initiatives
- Support transformation and change programs
- Use data and insights to enhance service outcomes
- Collaborate across teams to deliver new initiatives
Reporting & Governance
- Monitor and report on SLA/KPI performance
- Prepare reports for clients and internal stakeholders
- Ensure compliance with governance and operational standards
What you will need to be successful in this role
We are looking for a strong people leader with proven experience in managing service delivery, building high-performing teams, and engaging effectively with clients. You bring a customer-focused mindset, solid operational and problem-solving skills, and the ability to drive continuous improvement in a dynamic, service-led environment.
Essential skills & experience
- Demonstrated experience in leading and managing teams, with a strong focus on performance management, capability development, and service accountability
- Proven ability to manage stakeholders and client relationships within contractual frameworks, including handling escalations and sensitive situations professionally
- Strong analytical and problem-solving skills, with the ability to make data-driven, operational decisions
- Effective planning, coordination, and prioritisation skills, with the ability to manage competing demands and deadlines
- Experience working in structured, service-driven environments, with clear adherence to SLAs, KPIs, and quality standards
- Ability to manage change, operational risk, and service issues, ensuring minimal disruption to service delivery
- Good working knowledge of service delivery frameworks, SOPs, and governance practices
- Excellent written and verbal communication skills, with experience in formal reporting and client communications
Qualifications & experience
- A recognised degree
- Minimum 5–7 years of relevant experience, including team management and service delivery oversight
- Prior experience in library services, public sector environments, or managed service delivery models
- Qualification in Library and Information Science (preferred)
We Want You to Bring Your Whole Self to Work
There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit.
6500 - 7000 SGD
...Library & Archives Solutions Pte Ltd (LAAS) , incorporated in 2000, is a wholly owned subsidiary... ...innovation and transformation. Our service offering includes providing professional... ...Responsibilities The IT Project Manager is responsible for leading the end-to-end...2700 - 3500 SGD
...and we are proud to be an integral part of the nation’s education service. We play a key role in the preparation of teachers and in the... ...Learning, Transform Teaching and Advance Research . The NIE Library and Information Services Centre is seeking creative, innovative...2600 - 3400 SGD
...looking for a suitable candidate to serve as Library Officer. The main duties and... ...include: A. Maintain and update the library management system (Vibrant) # System maintenance: communicate... ...B. Maintain and improve Library services, collection and facilities to support faculty...2800 - 3200 SGD
...Library & Archives Solutions Pte Ltd (LAAS) , incorporated in 2000, is a wholly owned subsidiary... ...innovation and transformation. Our service offering includes providing professional... ...effective delivery of library services by managing both cataloguing and day-to-day library operations...2390 - 2580 SGD
...providing vital cloud software to public services resulting in better outcomes for people and... ...of organisations including schools, libraries, local councils, state governments, and healthcare... ...books Work with the stakeholders to manage damaged and/or lost books. This includes...- [What the role is] NYP Library is looking for a forward-thinking professional to manage and enhance its library systems and digital ecosystem. The role supports library operations and academic services through system administration, IT governance, workflow automation, and AI...
6500 - 8500 SGD
...for yourcareer. About the role GIS Managed Servicesoperations: Perform comprehensive... ...using ArcGIS Pro and basic ETL tools. Service publishing: Prepare and publish Map and Feature... ...Python and familiarity with geospatial libraries. Experience with version control tools...- ...providing vital cloud software to public services resulting in better outcomes for people and... ...of organisations including schools, libraries, local councils, state governments, and healthcare... ...books Work with the stakeholders to manage damaged and/or lost books. This includes...
8 - 9 SGD
...Project Basis/(Ad-Hoc) Part-timers for Shelving & Stock Taking at various/ different Library Projects for National Library with below details, if you have interested, please email us Work Location: NLB library locations and any specific library locations Work Environment...8 - 9 SGD
...Part-Time Movers for Library needed !! Project Basis/(Ad-Hoc)/Temporary Part-timers for Mover at various/ different Library Projects for National Library with below details : Job Description : a) Assist to load/unload items from taligate lorry b) Load boxes...8000 - 10000 SGD
...Defines maintenance strategies in accordance with customer requirements (spare parts management, software updates, support team organization) and associated quotes Monitors customer service KPIs and maintenance budget, and drives associated action plans Manages or...4000 - 11000 SGD
...and supervise daily cleaning operations across assigned sites -Manage and lead a team of cleaning staffs, including scheduling, training... ...clients to understand requirements, address concerns, and ensure service satisfaction -Monitor inventory of cleaning supplies and...2800 - 4000 SGD
...Job Description To conduct services on ground but not limited to servicing, food ordering, reservations, cashiering duties etc To... ...supervisory roles and responsibilities so as to be able to lead and manage both operations and management Complete all trainings and...6000 - 12000 SGD
...Our company is searching for a motivated and experienced customer service manager to lead our customer service department. Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty...6000 - 12000 SGD
...Our company is searching for a motivated and experienced Customer Service Manager to lead our customer service department. Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures, implementing customer loyalty...5000 - 12000 SGD
...proactive and hands-on Cleaning Operations Supervisor to oversee and manage daily cleaning operations across multiple assigned commercial and... ...candidate will lead a team of cleaning technicians, ensuring service delivery aligns strictly with the company's established standard...6000 - 12000 SGD
...We are lookingf or a Catering Manager to lead a team of kitchen and wait staff and make sure they deliver excellent customer service. Responsibilities: · Gather customer requirements (like number of guests and event dates) · Plan food and beverage menus considering clients...3800 - 6000 SGD
...Customer service is the assistance and support a company provides to customers before, during, and after a purchase . It involves helping customers with questions, problems, and ensuring their satisfaction through various channels like in-person, phone, email, and live chat...4500 - 5500 SGD
...Summary The AssistantService Manager is responsible for leading the daily operations of thechiller workshop, ensuring repair activities... ...5 years of experience in mechanical engineering, equipment servicing, maintenance or repair operations. Minimum 2 years of...3700 - 5500 SGD
...product queries # Communicates and coordinates with team and management # Ensures customer satisfaction and increases customer retention... ...Gathers customer satisfaction levels and feedback on customer services for continuous improvement # Provides feedback on the...3300 - 3800 SGD
...to ensure smooth daily outlet operations and excellent customer service. Responsibilities Greet customers warmly upon arrival to create... ..., packaging, and supplies to prevent shortages Notify management promptly when stock replenishment is needed Support daily outlet...5000 - 8000 SGD
...across international markets. They are committed to helping individuals and businesses manage, protect, and grow their wealth through innovative financial solutions and exceptional client service. As part of a high-performing Wealth Management division, you will have the...7800 - 9000 SGD
...Experience in incident analysis,root cause investigation, escalation management, and stakeholder communication. v Hands-on experience... ...and best practices. v Experiencein Incident, Problem, Change, Service Request, Service Catalog, Service Level,Service Design, and Service...5000 - 7600 SGD
...logistics and trading company focused on delivering efficient transport and supply chain solutions. Job Summary Lead and manage customer service operations in logistics, leveraging AI tools and digital platforms to enhance service quality, efficiency, and customer...3100 - 5000 SGD
...Provide guidance and day-to-day training to staff within assigned area Carry out day-to-day operations in managing floor control to maintain & improve quality, service cleanliness & ambience Manage and coordinate activities with people, products and equipment to maximize...10000 - 20000 SGD
...Job Description We are seeking an experienced and customer-focused Customer Service Manager to oversee the daily operations of the customer service department. The successful candidate will be responsible for managing customer service activities, leading and developing...3500 - 4800 SGD
...The Service Manager is responsible for overseeing the daily operations of the EV workshop, ensuring efficient service delivery, high customer satisfaction, workshop productivity, and compliance with safety and manufacturer standards. The role includes managing technicians,...3500 - 5500 SGD
...The Food Service Manager is responsible for managing and coordinating all food and beverage operations to ensure quality, efficiency, and excellent customer service. The role involves supervising staff, overseeing kitchen and service performance, ensuring compliance with food...3500 - 5500 SGD
...Position Overview The Catering Services Manager oversees all catering operations within the restaurant, including event planning, customer coordination, food service delivery, and overall service quality. The role ensures smooth execution of catering orders, maintains customer...5000 - 6500 SGD
...Job Responsibilities Managing a team of technicians and engineers who are responsible for installing, configuring, and maintaining the... ...Ensure that the team is properly trained and equipped to deliver the service to customers. Building and maintaining strong relationships...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Manager, Library Services. Be the first to apply!
