School Discipline Support Officer

Key Responsibilities

1. Managing Discipline-Related Processes

• Assist in the implementation of school discipline and student management systems.

• Manage daily student discipline matters, including handling referrals, tracking follow-ups, and executing interventions.

• Provide direct supervision, mentoring, and restorative conversations for students requiring behavioural support or closer monitoring.

2. Intervention & De-escalation Support

• Manage the school's designated 'Pull-Out / Chill-Out' location for students undergoing temporary removal from class or in-house suspension.

• Support students in de-escalating and regaining emotional regulation before they reintegrate into their lessons.

• Respond promptly to calls for assistance from teachers regarding escalated student behaviours, which may include safely escorting students to intervention spaces.

3. Mentoring & Student Development

• Conduct individual or small-group coaching, mentoring, and check-in sessions to build positive developmental relationships with at-risk and vulnerable youth.

• Guide students in developing critical social-emotional competencies, conflict resolution skills, and self-management.

4. Fact-Finding & Investigation Support

• Assist the Case Management Team (CMT) in conducting objective investigations into student incidents, including bullying and disciplinary infractions.

• Gather written statements and accounts from involved students, collate evidence, and reconstruct timelines for case reviews.

5. Database Management & Reporting

• Collaborate with the Year Head team to maintain, file, and update discipline records in the school's designated electronic databases.

• Document student interventions, incidents, and investigation records accurately and in a timely manner.

• Prepare clear case summaries, behavioural trend reports, and intervention outcomes for school management.

6. Stakeholder & Team Collaboration

• Work closely as part of an ecosystem alongside the Case Management Team (CMT), School Counsellors (SC), Special Educational Needs Officers (SENO), and school leaders.

• Provide operational feedback, observations, and case updates during intervention reviews and case discussions.

• Support general student management supervision duties and school events/programmes related to student development.

Job Requirements

Minimum Qualifications & Experience

• Experience: Minimally possess 1 year of relevant working experience in youth work, social work, counselling, educational/behavioural support, student management, social services, or mentoring.

• Preferred Background: Prior experience working within a school setting, youth mentoring, behavioural intervention, or investigation-related work is heavily advantageous. Experience supporting adolescents with complex emotional, attendance, or disciplinary needs is preferred.

Key Competencies & Skills

• Physical & Mental Agility: Must be physically and mentally fit, with the ability to react quickly and appropriately during active discipline enforcement scenarios.

• Interpersonal Skills: Ability to engage stakeholders effectively using active listening, clear communication, and basic counselling techniques when managing highly sensitive situations.

• Investigation Skills: Capacity to support fact-finding and investigation procedures professionally, neutrally, and objectively.

• IT Literacy: Proficient in using Microsoft Office applications (specifically MS Word) and comfortable adapting to internal school databases