Director, Customer Identity Management
dhl express (singapore) pte. ltd.
Job Summary
As Customer Identity Management Director, you will lead the Company's global CIAM capability, ensuring secure, scalable identity solutions aligned with business needs. You will drive strategy, lead global teams, and oversee digital identity platforms supporting millions of daily authentications.
Responsibilities
- Define and evolve the global Customer Identity and Access Management (CIAM) capability to ensure security, scalability, and alignment with business and customer needs
- Lead the DCS Technology Maturity Assessment to identify gaps and drive continuous platform improvements
- Champion security by design principles and deliver seamless digital identity experiences using modern authentication, authorization, and orchestrated customer journeys
- Lead global delivery teams to execute complex, multi-regional initiatives with transparency, accountability, and measurable outcomes
- Oversee the full product lifecycle by defining requirements, guiding solution design, governing engineering execution, and supporting high-quality global deployments
- Maintain a multi-year Customer Identity Management roadmap aligned with global strategy and business priorities
- Ensure global platforms meet high availability, resilience, scalability, and comply with evolving security and regulatory standards including GDPR and data residency
- Drive platform governance by managing costs, vendor relationships, performance metrics, and mitigating risks
- Oversee foundational identity services, login journeys, account lifecycle management, API identity integrations, and customer data orchestration to optimize platform functionality
- Collaborate with regional teams, product owners, security, and enterprise architecture to harmonize global implementations
- Promote reusability, standardized patterns, shared services, and platform consolidation to enhance efficiency across the enterprise
- Champion experimentation, observability, modern engineering practices, and advance DevSecOps maturity within teams
- Lead and inspire a community of engineers, architects, and product managers to foster innovation, operational excellence, and continuous improvement
Preferred competencies and qualifications
- Advanced degree in Computer Science, Information Systems, or related field
- PMI/Prince2 and ITIL certifications
- Strong expertise in Customer Identity Management platforms such as Ping, ForgeRock, Azure AD B2C, or Okta, and modern identity protocols
- Proven experience leading multinational teams in complex stakeholder environments
- Solid understanding of digital customer platforms, API ecosystems, and integration patterns
- Demonstrated strategic thinking, leadership maturity, and customer-centric mindset
- Excellent communication skills to engage both technical and non-technical audiences
Vacancy posted 3 days ago
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