HR Project Executive (9 months) ESY
Recruit Express Pte Ltd
1. Project Cutover Activities Coordination
. Support preparation of cutover plans for country deployments and go-live activities across APAC countries
. Coordinate and track cutover activities.
. Follow up with project team members and country stakeholders to ensure timely completion of cutover tasks.
2. Hypercare & Support Management
. Coordinate hyper care activities following country go-live.
. Facilitate daily and weekly hyper care meetings with country teams and key stakeholders.
. Track and monitor open issues, action items, and support requests during the hyper care period.
. Ensure smooth transition from hyper care support to Business-As-Usual (BAU) operations.
3. Incident & Ticket Management
. Coordinate the logging and tracking of system incidents, defects, and enhancement requests.
. Liaise with vendors, technical teams, and business stakeholders to ensure timely resolution of tickets.
. Monitor ticket ageing, escalation status, and service levels.
. Maintain issue logs and provide regular status updates to project leadership.
4. Reporting & Analysis
. Analyse support tickets, incidents, and deployment-related issues to identify trends and recurring problems.
. Develop and maintain APAC-wide dashboard to track operational KPIs and insights on system performance, operational issues, and adoption metrics.
. Prepare compliance, governance, and management reporting for leadership review.
5. Device Firmware Upgrade Coordination (TBC)
. Support planning and coordination of device firmware upgrades across APAC locations.
. Monitor deployment progress and track completion of upgrade activities.
. Coordinate with local country teams and technical support teams to resolve device-related issues.
. Maintain device inventory and upgrade status reporting where required.
6. Internal Control System (ICS) Support
. Support monitoring and follow-up of Internal Control System (ICS) requirements across countries within APAC.
. Coordinate with country representatives to ensure timely completion of ICS activities and action items.
Interested candidates, please email your resume to [HIDDEN TEXT]
Anna See Sing Yee
CEI Reg R25157535
Recruit Express Pte Ltd
EA License No: 99C4599
We regret that only shortlisted candidates will be contacted
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