customer service officer
3700 - 6300 SGDFull-time
TO WOOD PRODUCTS MANUFACTURING PTE. LTD.
customer service job description
outlines the duties and expectations of a frontline representative who manages inquiries, resolves complaints, and ensures satisfaction
. Key responsibilities include answering calls and emails, processing orders and returns, and maintaining client records in CRM software.
Indeed
+5
Key Responsibilities
- Respond to Inquiries: Address customer questions about products, services, or policies via phone, email, or live chat.
- Resolve Issues: Listen to complaints, troubleshoot problems, and offer prompt solutions while maintaining a professional and empathetic tone.
- Manage Accounts: Process transactions, update customer databases, and handle billing or payment adjustments.
- Collaborate: Escalate unresolved issues to the appropriate departments and provide feedback to improve the overall customer experience. +5
Essential Skills and Qualifications
- Communication: Excellent verbal and written communication skills with a strong command of the English language.
- Problem-Solving: Ability to think critically, de-escalate tense situations, and find effective solutions.
- Technical Proficiency: Comfort navigating customer support platforms, CRM systems, and standard office software.
- Qualifications: A minimum of a high school diploma is typically required, though many employers prefer a diploma or degree along with prior customer-facing experience.
Vacancy posted 5 days ago
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