Paiza Services Executive (VIP Call Centre)
Marina Bay Sands
WE TAKE YOU ABOVE BEYOND Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands. Job Responsibilities
- Attending to casino Patrons' and internal stakeholders' enquiries, requests and feedback through emails and/or calls ensuring that their needs are attended to timely and professionally.
- Follow up on outstanding enquiries, requests and feedback with Patrons and internal stakeholders.
- Confirm and process reservation requests for rooms, flights, transfers, attractions, restaurants and limousines, as required by Patrons and internal stakeholders.
- Registration of Patrons for casino events, tournaments and promotions.
- Process redemption of casino offers such as room, birthday and other promotions.
- Ensure that Patrons' information, preferences and tier entitlements have been maintained and recorded accurately.
- Assist with the creation of casino programs.
- Assist retailers with manual adjustment of Destination Dollars (i.e. earnings and redemptions) and Sands Dollars (i.e. redemptions only).
- Work closely with the Sales Teams, International Marketing Operations, Player Development Operations, Hotel and VIP Services to ensure all arrangements have been made to meet Patrons' requirements while maintaining the highest level of customer service.
- Help maximize room revenue by up-selling higher room categories to Patrons.
- Escalate to Supervisor all incidents and issues/matters which require further clarification(s) during the shift.
- Deliver professional, prompt and high-quality service experience to Patrons and internal stakeholders over the phone and email while maintaining Marina Bay Sands' standards and departmental KPIs.
- Review and enhance processes and procedures to ensure efficiency of the operations.
- Perform all tasks in accordance with Marina Bay Sands policies and procedures, and in compliance with the respective local laws and regulations.
- Perform all other ad hoc duties as and when required.
- Diploma or higher qualification in Hospitality, Business, Marketing or any related disciplines.
- Prior experience in Call Center or Customer Service role preferred.
- Candidates with no relevant work experience are welcome to apply.
- Excellent verbal, written and interpersonal communication skills and telephone etiquette.
- Willing to work various shifts, including mornings, afternoons, and overnight, as well as on public holidays.
- Able to communicate confidently in Mandarin, with at least intermediate proficiency in English, to effectively engage with Mandarin-speaking guests. Other Asian dialects or languages will be viewed favorably.
- Competent in Outlook and Microsoft Office program (Word, Excel, PowerPoint)
Vacancy posted 4 days ago
Similar jobs that could be interesting for youBased on the Paiza Services Executive (VIP Call Centre) in Singapore vacancy
3500 - 4000 SGD
...Responsibilities Deliver excellent service and maximize guests’ experience by understanding... ...their expectations Handle and process calls and emails from guests, and ensure that... ...Relevant customer service experience in call centre or hotel environment. Prior experience in...2600 - 2900 SGD
...the Role We are looking for a customer-focused and composed Call Centre Executive to join a fast-paced contact centre team. You will be the... ...members and supervisors to flag recurring issues and contribute to service improvements What We Are Looking For Minimum GCE O-...2000 - 3000 SGD
...Main Duties and Responsibilities As a Call Centre Executive at Mandai Rainforest Resort, you will be the voice of the property—creating exceptional first impressions and delivering warm, attentive service over the phone. Your role is pivotal in ensuring that every guest...2700 - 3400 SGD
...Manage patient flow efficiently, including scheduling appointments and handling walk-in inquiries. Provide excellent customer service, addressing inquiries and concerns promptly and professionally. Contribute to strategic planning and appointment scheduling to optimize...2300 - 3500 SGD
...Customers Service & Call Centre Representative: De Beaute, a high-end Aesthetic Beauty, slimming, TCM, certified Category One Wellness & Massage... ...or service-related concerns. Manage high-end priority or VIP customer cases and escalate matters when necessary. Assist...2600 - 3000 SGD
...maintain accurate records in a fast-paced office environment. Responsibilities Answer and manage incoming and outgoing customer calls to resolve inquiries and provide information promptly Enter and update customer data accurately in internal systems to maintain reliable...1000 - 2000 SGD
...About us Achievers Dream Learning Centre is a dedicated education provider who is passionate... ..., engaging, and effective educational services. We pride ourselves on creating a... ...role We are seeking a Customer Service Executive (Call Centre) to join our team at Achievers...2300 - 2800 SGD
...role We are seeking a motivated and customer-focused Customer Service Assistant to join our team. This full-time role is based in the... ...independently Previous experience in a customer service or call centre role is preferred A positive attitude and a willingness to...1845 - 2180 SGD
...incentives) before OT calculation! Job Description Answer incoming calls from customers to take orders No selling of products, No cold... ..., handle complaints Provide information to customers and service providers Verify data and entry into the system...2500 - 3000 SGD
...Customer Service Communicate clearly with clients to provide information about company products Maintain good communication with customers Preferred competencies and qualifications Minimum GCE “O” Level qualification Willingness to learn and adapt through...3000 - 4500 SGD
...Main Duties and Responsibilities As the Call Centre Supervisor at Mandai Rainforest Resort,... ...of hospitality and personalized service. This role requires a leader with excellent... ..., and motivate a team of Call Centre Executives to deliver exceptional service in every...3000 - 4000 SGD
...internal and external users. - Monitoring of application/alerts - Processing calls/emails from external users Required Skills & Qualifications: - Experience/background in customer service. Thanks, and Best Regards Lini Recruitment Consultant R2210...2500 - 2800 SGD
...We are an ambulance company that provides services for Accident & Emergency (A&E) cases,... ...ensure timely deployment Handle customer calls and inquiries professionally to provide clear... ..., paramedics, and EMTs to ensure smooth execution of ambulance bookings Address customer...2200 - 3300 SGD
...Responsible for incoming and outgoing calls, assigned emails and other forms of communication... ..., appointment requests and referral of services are attended to in a professional and service... ...skills Relevant experience in call centre, healthcare or customer service industry will...3000 - 4000 SGD
...A bank customer service representative shift role handles remote account inquiries, processes transactions, and cross-sells financial products... ...tools, and credit services. Meet performance targets for call resolution, service quality, and adherence. Shift and Work Schedule...3500 - 4500 SGD
...for a passionate and detail-oriented Training Executive/Specialist to support training delivery, onboarding, and service quality initiatives. This role involves conducting... ...in customer service related field or call centre environment. Candidate with ACTA/ACLP will be...2300 - 2800 SGD
...Location : Clementi Job Scope:- Provide course counselling services to prospective students and/or parents at the counter and ad-hoc... ...Comfortable in following up with existing sales leads via phone call with the intention of making appointments for prospective students...2000 - 2500 SGD
...our customers beauty and peace of mind through our professional services, helping our customer to feel radiant after each treatment. At... ...understanding of our services. Job Summary We’re looking for a Call Centre Representative to manage a high volume of inbound and outbound...8000 - 10000 SGD
...Call Centre Manager/ IT Support Manager The successful incumbent will be handling application support for our clients as well as overseeing... ...clients support on application related issues within the Service Level Agreement. Log all support issues in the company issue...2000 - 2300 SGD
...Responsibilities: Handle inbound and outbound calls related to stakeholder matters, visit... ...coordination when necessary. Adhere to service level standards and performance KPIs.... ...equivalent Minimum1 year experience in a call centre setting is advantageous Proficient in...2500 - 2800 SGD
...Job Responsibilities On the job training provided Attend to inbound calls most of the time Require to do outbound calls when needed Other ad hoc duties assigned Jessica Nguyen Huynh Thanh Truc CEI Reg. No. R23113787 EA License No. 99C4599 We regret...2000 - 4000 SGD
...Job Summary Perform inbound and outbound calls to schedule outpatient appointments and surgeries, manage patient enquiries and complaints... ...Provide patients with accurate information about products and services Document all call information following standard operating...2800 - 3500 SGD
...You will support Call Centre Department in the answering and managing of calls, faxes and emails from members of the public, patients, staff... ...general enquiries and emergency activations with the highest service quality and operational standards. Your duties shall include...14 SGD
...efficient. Responsibilities: Answer inbound calls for orders, outlet info, and promotions.... ...issues quickly. Meet call handling and service quality KPIs. Requirements:... .../ Nitec / Diploma or equivalent. Call centre or F&B frontline experience preferred; training...3000 - 4500 SGD
...We are seeking a resilient, adaptable, and customer-focused Call Centre Agents to join our dynamic 24/7 customer support team. In this... ...billing inquiries, and product technical support. Maintain service consistency: Deliver the same high level of empathy, clarity,...2500 - 3500 SGD
...for students and parents. They are looking for a Customer Service Executive to support daily centre operations and deliver excellent front-desk service in a... ...of contact for parents and students via walk-ins, phone calls, and WhatsApp enquiries Provide professional advice...2800 - 4500 SGD
...Responsibilities Provide guest services, including attending to general enquiries and guests' feedback, promoting membership programs and benefits, floor promotions, campaigns and members’ events. Serve as a one stop in-house host to identify and engage valuable customers...3200 - 3700 SGD
...Job Responsibilities Execute Butler core tasks • Takes accountability... ...drink, initiates unpacking service and customizes itinerary based... ...(located at Perennial Business Centre) • Adapts to changes and ensure... ...trainings • Obtains and keeps Guest/VIP preferences up to date in OPERA...7000 - 8000 SGD
...Senior Operations Manager (Call Centre), Up $8K Contract Period: Till 31 December 2026 (... ...management capability and ensure effective execution across multiple operational functions... ...Monitor operational delivery, productivity, service levels and workforce performance across...2500 - 2600 SGD
...Manage calls by other government agencies and provide correct advice in accordance to the Tobacco and Vaporisers Control Act 1993(TVCA)... ...team deployment . Any administrative tasking as assigned by the Service Quality Manager. Timing : 10.00 AM to 10.00 PM / 10.00 PM to...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Paiza Services Executive (VIP Call Centre). Be the first to apply!
