IT Service Manager
3500 - 4500 SGDFull-time
ASCENTIAA SECURITY MANAGEMENT PTE. LTD.
Key Responsibilities:
- Lead the planning, delivery, and maintenance of IT services including networks, servers, and security systems.
- Manage and carry out the implementation and support of security technologies such as CCTV systems, access control, VMS, and real-time monitoring tools.
- Ensure IT compliance with industry standards such as ISO 27001, PDPA, and relevant local regulations.
- Drive cybersecurity strategy, monitor threats, conduct vulnerability assessments, and respond to incidents.
- Oversee IT asset management and lifecycle planning.
- Manage vendor relationships and service level agreements (SLAs).
- Collaborate with operations and surveillance teams to ensure seamless technology integration.
- Provide IT support and training to internal staff, especially frontline security personnel using tech-enabled systems.
Requirements:
- Degree/Diploma in Information Technology, Computer Science, or a related field.
- Minimum 2-3 years of experience in IT service management, ideally in a security, facilities management, or operations-heavy environment. If you have worked in a security agency previously, it's a bonus!
- Familiarity with surveillance systems, remote access control, and cybersecurity tools (e.g., firewall, EDR, SIEM).
- Strong understanding of ITIL or similar frameworks.
- Good problem-solving, communication, and leadership skills.
Bonus Points:
- Experience with VMS platforms, IP-based CCTV, and IoT devices.
- IT certifications (e.g., ITIL, CompTIA Security+, CISSP).
- Haved worked in a security agency before
Why Join Us?
- Work with a dynamic and essential industry that merges manpower and technology.
- Be at the forefront of security innovation in Singapore.
- Collaborative team environment with opportunities for growth and development.
Vacancy posted 11 days ago
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