Research, Planning Executive

Join the Most International Company in the World - DHL Express Singapore

Would you like to join the world’s most international company? At DHL Express, we have been pioneering cross-border express shipping since 1969, connecting people and businesses in over 220 countries and territories. We don’t just deliver parcels—we deliver possibilities. If you want to make an impact that matters, join our Insanely Customer-Centric team today! Explore exciting opportunities at .

DHL Express Singapore is proud to be certified as a best workplace in Singapore since 2017 and ranked No.1 from 2020 for five successive years by global institute Great Place To Work® (GPTW). Here, you will be part of a team of over 1,500 passionate professionals dedicated to Connecting People and Changing Lives through express delivery for some of the world’s most loved and widely recognized brands across the globe.

Your Future. Delivered.

Role Opportunity: Research, Planning Executive

The Research, Planning Executive will be responsible to provide intelligence on various external and internal aspects of the business, drive improvement initiatives and extract, manage & analyze large amounts of data from various external and cross-functional databases for reporting purposes. 

Your Tasks

• Work closely with the Research, Planning & Product Manager for market intelligence, macro-economic data, competitor intelligence and internal performance data for various reporting and decision making purposes.
• Evaluate available external market reports on the applicability of data and sampling methodologies.
• Use relevant external data and information in the development of marketing & intelligence materials & initiatives contributing to country's revenue growth.
• Support various Global, Regional & Country market research initiatives e.g. Market Intelligence Study, Customer Satisfaction Surveys (ICCC+, CPI, etc.) and analyse the data to propose revenue or customer experience improvement initiatives.
• Establish database infrastructure to organize large amounts of revenue and productivity data for data monetization.
• Analyze the economy, DHL’s key markets, and Air Express/ Air Cargo market analysis.
• Analyze DHL competitive position with respect to customer & market segmentation to understand implications on short term and long-term growth.
• Analyze monthly product and customer segment trends, analyses abnormalities and recommend course of action to Commercial Planning & Research Managers.
• Support preparation for Commercial & Business reviews as well as Annual Planning exercises.
• Develop understanding of the various internal systems, databases and their linkages to each other to be able to extract appropriate data as and when required.
• Analyze reports and highlight areas of opportunities or concerns to Management for action.
• Support the Commercial Planning & Research team on Commercial projects and undertake additional tasks and responsibilities deemed necessary by Commercial Management..

What You Bring

• Minimum 2-3 years of experience in process improvement or quantitative & qualitative analysis or market research related roles.
• Experience in Database Management, Data Analytics Analysis and use of external statistics databases.
• Excellent software skills (Microsoft Excel & Powerpoint).
• Experience in project management and change management in a large and dynamic sales environment.
• Strong and effective communicator with creative mindset.
• Experience of MS Access, PowerBI, Tableau will be a plus
• Minimum Bachelor Degree or higher in Business / Computer Science / Engineering / Data Analytics / Mathematics / Statistics or similar field.

What We Offer

• Career development with a global market leader internationally.
• Comprehensive learning and development programs.
• Inclusive workplace culture.
• Competitive benefits and wellness initiatives.

Ready to Make a Difference?

If you are looking to further your career with the global market leader in Express logistics and are keen to be part of an organization whose focus is to connect people and improve lives, we are interested to hear from you. Apply now - our recruiters are looking forward to receiving your application!

DHL is an equal opportunity employer. We reject any form of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience. 

Recruitment Fraud Alert: DHL Express Singapore will never request payment or personal/financial information from applicants or employees at any stage of the recruitment process. Any such request should be treated as fraudulent. All email correspondence will be sent from the official DHL domain e.g. View email address on careers.dhl.com. Protect yourself by verifying job offers and communications. Your safety is important to us.