Clinic Receptionist (Japanese Speaking)

[Job ID:1638087]

Responsibilities:

Medical Interpretation

• Facilitate accurate communication between Japanese-speaking patients and healthcare providers in Japanese and English.
• Interpret medical information, including diagnosis, treatment plans, and advice during consultations.
• Perform consecutive interpretation and take notes to ensure clarity and completeness.
• Simplify complex medical concepts for patient understanding.
• Maintain patient confidentiality and uphold cultural sensitivity.
• Act as a cultural and linguistic resource to support effective patient care.

Clinic Operations

• Oversee daily clinic operations, administration, and patient flow efficiency.
• Implement and monitor policies, procedures, and service standards.
• Manage billing processes, insurance handling, and payment transactions.
• Ensure proper use and troubleshooting of electronic medical record systems.
• Monitor compliance with operational and regulatory standards.
• Address and resolve patient, staff, and stakeholder concerns effectively.
• Handle patient enquiries via phone, email, and messaging platforms in a timely manner.
• Prepare reports, analyse operational data, and provide regular updates to management.
• Maintain and update operational policies and documentation.
• Coordinate staff scheduling, monitor attendance, and support performance management.
• Lead, coach, and support team members to achieve operational and service goals.
• Participate in recruitment, onboarding, and training of new employees.
• Ensure adequate inventory, equipment maintenance, and facility upkeep.
• Support procurement processes in accordance with internal procedures.

Reception, Administration & Dispensing

• Handle patient registration, appointment scheduling, and records preparation.
• Manage billing, invoicing, and payment collection accurately.
• Prepare insurance claims and liaise with insurance providers when required.
• Manage documentation, reports, filing, and correspondence.
• Coordinate laboratory reports and patient follow-ups.
• Perform daily, monthly, and financial reporting tasks.
• Manage stock replenishment and ordering of supplies.
• Support dispensing functions, ensuring accuracy in medication preparation and labelling.
• Provide accurate medication instructions and verify prescriptions with healthcare providers when necessary.
• Maintain infection control standards and respond appropriately to emergencies.

Requirements:

• Minimum 2 years of experience in customer service or healthcare/clinic environment is preferred.
• Proficiency in Japanese for liaising with Japanese-speaking patients and stakeholders.
• Strong communication and interpersonal skills, with the ability to engage professionally with diverse stakeholders.
• Good understanding of cultural sensitivities and patient confidentiality requirements.
• Proficient in computer systems and applications, including medical record systems.
• Strong problem-solving and organisational skills with attention to detail.
• Good numerical skills for handling billing and administrative tasks.

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EA Personnel Name: Ochi Madoka
EA Personnel Registration Number: R24125474
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