contract Infrastructure Support Engineer #IAC
5000 - 8000 SGDRecruit Express Pte Ltd
Key Responsibilities
* Provide day-to-day BAU infrastructure operational support within an end-user environment.
* Perform L1/L2 troubleshooting and incident resolution for infrastructure-related issues.
* Support network infrastructure, including basic troubleshooting of LAN/WAN, switches, routers, firewalls, connectivity and network access issues.
* Support server infrastructure, including Windows/Linux servers, system availability, performance and basic troubleshooting.
* Monitor infrastructure systems and respond to alerts, incidents and service requests.
* Perform basic health checks, troubleshooting, maintenance and operational tasks across infrastructure environments.
* Work with network and server teams to investigate and resolve infrastructure incidents.
* Escalate complex issues to the relevant L2/L3 infrastructure, network or vendor teams when required.
* Assist with user-facing infrastructure issues involving connectivity, access, servers and other IT infrastructure services.
* Participate in infrastructure changes, patching, maintenance and planned activities where required.
* Maintain accurate documentation of incidents, troubleshooting steps, resolutions and infrastructure procedures.
* Follow established ITIL, change management, incident management and operational procedures.
* Coordinate with internal stakeholders and vendors to ensure timely resolution of infrastructure-related issues.
* Support infrastructure projects and improvement initiatives when required.
* Any other ad-hoc duties as assigned by supervisor.
Requirements
* Diploma/Degree in Information Technology, Computer Science, Engineering or a related discipline.
* 2–5 years of experience in infrastructure support, IT operations, system administration or a similar role.
* Hands-on experience providing BAU infrastructure support in an end-user environment.
* Good understanding of networking concepts, including TCP/IP, DNS, DHCP, VLANs and basic routing/switching.
* Experience supporting Windows Server and/or Linux environments.
* Familiarity with network and server monitoring tools.
* Experience handling L1/L2 infrastructure incidents and troubleshooting.
* Good understanding of ITIL processes, particularly incident, problem and change management.
* Strong troubleshooting and analytical skills.
* Good communication skills and the ability to work effectively with infrastructure and cross-functional teams.
* Able to work in a fast-paced operational environment and respond effectively to infrastructure incidents.
Interested applicants, please email your resume to Andre Chua Jing Ming
Email: View email address on mycareersfuture.gov.sg
CEI Reg No: R1989053
EA Licence No: 99C4599
Recruit Express Pte Ltd
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