Quality Assurance Specialist
3470 - 7120 SGDFull-time
DSV CONTRACT LOGISTICS PTE. LTD.
Job Description
- Develop and implement QA procedures and standards for warehouse, transportation, and last-mile delivery activities.
- Conduct regular audits and inspections of logistics processes, inventory handling, and packaging quality.
- Investigate quality issues such as mis-shipments, damages, delays, and non-conformances; lead root cause analysis and corrective action planning.
- Collaborate with warehouse, operations, and customer service teams to address quality-related concerns.
- Maintain accurate records of inspections, audits, incidents, and improvement actions.
- Monitor compliance with internal SOPs, customer requirements, and relevant regulations.
- Drive continuous improvement initiatives to reduce error rates, improve packaging standards, and optimize logistics flows.
- Support the onboarding and training of operations teams on quality standards and procedures.
- Report quality metrics (e.g., damage rate, mis-pick rate, claim frequency) and provide insights for performance improvement
Requirements
- Proficient in Microsoft Office Suite (e.g. Excel, PowerPoint, Access, VBA)
- Good in using and creating operations dashboards to identify focus areas and drive improvement (e.g. Power BI, Tableau)
- Good knowledge in process mapping and value stream mapping to identify improvement areas.
- Strong presentation skills and able to articulate and present to multiple stakeholders.
- Strong problem-solving skills and experience in resolving problems creatively and innovatively.
- Frequently voice out opinions and share best practices to improve team performance.
- Communicate effectively with internal / external customers.
- Understanding of quality assurance and control procedures
- Experience with audits, SOP compliance, and quality standards (e.g., ISO 9001)
- Root cause analysis and corrective action planning (e.g., 5 Whys, Fishbone)
- Data analysis and quality reporting (Excel, dashboards, KPIs)
- A strong team player with a collaborative mindset.
- Diploma or Degree in Logistics, Supply Chain Management, Quality Management, or related field.
- 2+ years of experience in logistics operations or quality assurance, preferably in a
- 3PL or warehouse environment.
- Strong understanding of logistics processes, warehousing, and transportation flows.
- Experience with ISO 9001 or other quality systems.
- Knowledge of lean principles or Six Sigma is a plus.
- Familiarity with QA methodologies, audits, and root cause analysis (e.g., 5 Whys, Fishbone diagram).
- Proficient in MS Office and warehouse management systems (WMS).
- Excellent attention to detail, problem-solving skills, and communication abilities.
- Ability to work independently and collaboratively across functions.
Vacancy posted 17 days ago
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