Customer Success Associate (Remote Work)
1800 - 2250 SGDFull-time
HAI SIA SEAFOOD PTE. LTD.
Work Time Profile
- 5-day work week (Both Weekends Required)
- Thursday to Monday, 8.00AM to 5.00PM
- Rest on Tuesday and Wednesday
- Fully Remote
Company Benefits:
- Training and Development Opportunities
- Profit-Sharing
- Medical Benefits
- IT Equipment Benefits
Job Responsibilities
Order placement and external customer handling:
- Keying in and checking customer orders from email, text, customer procurement systems, AI Bot placement system and internal ERP system
- Attend to external customer queries, manage customer expectations and communicate feedback to internal departments via designated communication platforms
- Assist in checking and enforcing the minimum order quantity (MOQ)
Billing and Reconciliation:
- Checking, printing and sending Invoices and coordinating billing with customers
- Assist with the reconciliation of inventory via the warehouse management system daily and for the month-end closing
Fulfilment Coordination:
- Serve internal customers by coordinating and directing work orders and customer queries to respective departments
- Crisis coordination and management (Out-of-stock situations, missed/wrong orders and deliveries, system errors, etc)
- Perform dock booking for deliveries to specified locations
- Invoice, report and labelling printing and updating of internal order tally sheets to assist operations
Supply Chain Management:
- Procurement order placement and checks
- Shipment coordination - shipment deliveries, goods status tracking, permit application, receiving, inventory updates and billing
- Processing orders and warehousing orders, placement, and billing
- Exports coordination
Issues Tracking and Error Prevention:
- Support internal continuous improvement by filing errors and issues raised by internal and external customers
- Participate in error spotting and prevention initiatives
- Provide feedback/suggestions to improve work processes
Job Requirements:
- At least 3 years of experience in a customer success role, dealing with order processing, customer service, operations coordination, or administrative roles, is advantageous
- Able to work on weekends, both Saturday and Sunday
- Able to work on flexible shift schedules aligned with Singapore's public holiday calendar
- Fluent in English and Chinese (this is a plus) to support customer communication
- Strong attention to detail with the ability to handle transactional and administrative work accurately
- Comfortable working independently in a fully remote environment
- Calm, patient and methodical when dealing with operational issues or stressful situations
- Strong follow-through and accountability in handling transactions and customer requests
- Fast learner with good interpersonal and communication skills
- Proficient in Excel, Google Sheets and digital order management systems
Vacancy posted 17 hours ago
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