Technical Support Officer (Shift Work - West)
3000 - 3500 SGDFull-time
COMBUILDER FMIT PTE LTD
Responsibilities
- Provide primary technical support and assistance to end-users for live systems, ensuring prompt resolution of incidents and minimizing service downtime.
- Resolve software and system issues related to remote devices, servers, networks, and security systems to maintain operational stability and security.
- Perform routine system administration, maintenance, health checks, patching, and configuration management activities.
- Monitor system performance and generate operational reports to support system reliability and continuous improvement.
- Troubleshoot technical issues, provide user support, and escalate unresolved issues to the appropriate support teams or vendors.
- Support users with login issues, password resets, and access management requests.
- Assist in incident management, root cause analysis, and implementation of corrective and preventive actions.
- Support and maintain network infrastructure and security systems, ensuring compliance with operational and security requirements.
- Assist in the administration and maintenance of AWS cloud infrastructure, including monitoring, connectivity, and troubleshooting of cloud-hosted services.
Requirements
- Minimum Diploma in Information Technology, or equivalent qualification.
- Technical expertise in Windows Server Administration (Server 2019 or later) and Windows Operating Systems.
- Proficiency in Microsoft Office applications.
- Experience with network infrastructure, network security, firewalls, switches, routers, and VPN technologies is preferred.
- Basic understanding or hands-on experience with AWS Cloud services, including EC2, VPC, Security Groups, Route Tables, IAM, CloudWatch, VPN, and cloud networking concepts.
- Familiarity with cloud infrastructure monitoring, troubleshooting, and incident handling in AWS environments is an advantage.
- Ability to support technical change management processes and work closely with internal teams and stakeholders.
- Knowledge of cybersecurity best practices and security hardening principles is an advantage.
- Ability to work independently as well as collaboratively within a team environment.
- Reliable, self-motivated, and capable of working with minimal supervision.
- Willingness and availability to work on rotating shifts.
Vacancy posted 1 day ago
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