Senior Commercial Executive

The Body Shop

When Anita Roddick founded The Body Shop in 1976, she had a vision. Business as a force for good – that’s us. Over 40 years later, we’re proud to be pioneering cruelty-free beauty every step of the way. We’re the original ethical beauty brand. We’ve got a thing for empowering people and enriching our planet. We’re all about keeping it real, in every way possible. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns. We’re never afraid to stand up and speak the truth. We like to do things a little differently around here. 

The Body Shop is committed to generating positive economic, social and environmental impact. We’re fighting for what we believe in now more than ever. No holding back. Breaking the mould has always come naturally to us, and we need someone who’s not afraid to mix things up. 

Your role in a nutshell

This role will be responsible in assisting in both retail and e-commerce operations by handling various tasks that connect and integrate physical and online sales channels.

More about the role

Category Management & Pricing Strategy

• Drive category growth through event planning, promotions, and work closely with Brand team on in-store staging and merchandising.
• Work closely with Forecast and Supply Chain to plan for phase out and discontinuation as well as clearance of aged and excess stock.
• Manage the store space and range product assortment and work closely with VM to optimise space productivity.
• Follow through the improvement plans and executions when required (i.e. Space and Range / Pricing Exercise / Window Analysis / Promotion Tracking).
• Propose and execute effective commercial improvement plans.
• Measure and evaluate performance through commercial reports.
• Retail price review – competitor price benchmarking exercise.
• Work closely with key stakeholder to optimise stocks and promotions.
• Calibrate promotional mechanics in system, to successfully reflect promotion criteria.
• Produce ad-hoc reports whenever required.

Commercial Activities 

• Plan promotion - supporting marketing campaigns and planning promotions that are consistent across both retail and e-commerce channels. This might involve coordinating sales events, discounts, and loyalty programs.
• Manage discount and drive product gross margin within budget in stores, direct channels and atrium events.
• Prepare promotion listings with effective mechanics and pricing to drive business KPIs (discount & margin). 
• Support store based promotional activities with various 3rd Parties (Banks, MOE, Healthcare etc.).
• Support impromptu projects / exercise – Price Increase, Internal Sales and Activations.
• Manage product registration and clearance process with relevant government organisations to ensure stocks can be launched and sold in stores.

Reporting and Data Analysis

• Provide quality analysis of categories performance through weekly and periodic reviews.
• Measure and evaluate performance of promotions and activations via regular post-mortems exercise.
• Active tracking of store based promotional activities to determine effectiveness.
• Provide solutions / sharpen promotions.
• Monitor, document and report competitor activities and promotions.
• Gate keep discount and margin when proposing promotions.
• Support ad-hoc cross-function training for data extraction and report analysis.

Collaboration with Internal Teams ( where applicable):

• Working very closely within Commercial team to develop and execute in-stores promotional activities.
• Liaising with stakeholders across key business functions to minimise operational challenges.
• Manage corporate sales customers for external sales opportunities.

What we look for

Experience:

• 3 years of experience in Buying, Merchandising or Product Management.
• Support ad-hoc cross-function training for data extraction and report analysis.
• Proven track record in business commercial knowledge and skill sets.

Qualifications:

• Degree / Diploma in Business/ Retail Management 

Competencies required:

• Good analytical skills - comfortable with analysing data to identify trends and recommend improvements.
• Excellent attention to detail, numerate, methodical working approach.
• High proficiency with PC skills in spreadsheets and word processing (Excel).
• E-commerce Knowledge: Understanding of online retail platforms, including major e-commerce tools.
• Multi-tasking and Organisational Skills: Capable of handling multiple tasks across different channels.
• Problem-solving: Ability to address issues that arise in both retail and e-commerce environments.
• Good verbal and written communication skills.