IT Executive (Helpdesk Support)
4000 - 4500 SGDFull-time
ASCEND ASIA CORPORATE SERVICES PTE. LTD.
WHAT TO EXPECT
To provide efficient IT support by resolving technical issues, maintaining IT systems and devices, and ensuring smooth daily technology operations.
WHAT YOU'LL DO
- Provide first-level IT support as the primary point of contact, performing incident troubleshooting, root cause analysis, and implementing corrective and preventive actions to minimize business disruption.
- Manage, triage, and assign service desk tickets using ITSM tools, ensuring timely resolution and adherence to SLA, while improving ticket routing efficiency and user experience.
- Support automation and AI-assisted service desk processes, including ticket categorization, knowledge base usage, and resolution suggestions to improve response time and reduce repeat incidents.
- Coordinate IT procurement activities, including quotation requests, vendor engagement, approval tracking, and asset lifecycle follow-up.
- Administer user communication systems (including telephony and call recording) and ensure proper user access governance and compliance.
- Maintain accurate IT asset inventory across hardware and software lifecycle, including procurement tracking, updates, audits, and secure disposal in line with governance standards.
- Manage user onboarding and offboarding, including device provisioning, account creation/deactivation, access control, and security compliance alignment.
- Provide technical support for hybrid workplace needs, including remote meetings, training sessions, and conference room technology setup.
- Provision and manage user access to systems and network drives in accordance with security policies and least-privilege principles.
- Support patch management and endpoint/server security updates, including monthly patch cycles, vulnerability remediation tracking, and compliance reporting.
- Perform any other duties assigned by the Hiring Manager in support of IT operations and service delivery objectives.
WHO YOU ARE
- Minimum Nitec, Diploma, or equivalent qualification in Information Technology or a related field.
- At least 2 years of relevant IT support or service desk experience in a corporate environment.
- Hands-on experience with Active Directory (AD) and Microsoft 365 (O365) administration.
- Strong knowledge of user management, access control, and basic security practices.
- Proven ability to meet deadlines and manage multiple priorities effectively.
- Strong time management skills with high attention to detail and accuracy.
- Self-motivated, proactive, and resourceful with a strong “can-do” attitude.
- Able to work independently while collaborating effectively in a team environment.
Vacancy posted more than 2 months ago
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