Customer Service Representative (Inside Sales)

We are partnering with a global industrial equipment manufacturer with a regional hub in Singapore in a search for a Customer Service Representative (Inside Sales) to manage international customer accounts and support the field sales team, driving revenue growth across an established customer base.

Responsibilities

• Serve as the main point of contact for international customers, handling day-to-day communication by telephone and email.
• Prepare quotations for hydraulic components, systems and services, and follow them through to a commercial decision.
• Approach customers proactively to uncover new sales opportunities across the account base.
• Identify upselling and cross-selling opportunities within established accounts and convert them into orders.
• Enter and process sales orders accurately, keeping customers informed of backlog status so that delivery commitments are met.
• Coordinate shipment arrangements with customers, aligning delivery timelines against order requirements.
• Arrange credits, refunds, exchanges and the despatch of marketing material as required.
• Provide technical and commercial support to customers throughout the enquiry, quotation and order cycle.
• Manage customer enquiries, complaints and after-sales support through to resolution.
• Record and maintain accurate customer information within the Customer Relationship Management (CRM) system.
• Work alongside the technical support, logistics and procurement, commercial and finance teams to resolve customer requirements.

Requirements

• Minimum 5 years of experience in an inside sales, internal sales or sales support role.
• Working knowledge and/or background in a business-to-business hydraulics environment is preferred.
• Commercial awareness with sound negotiation skills.
• Proficiency in Enterprise Resource Planning (ERP) systems, ideally SAP, and CRM systems, along with Microsoft Office.
• High attention to detail and accuracy in quotation and order handling.
• Ability to prioritise and manage multiple tasks against competing deadlines.
• Organised, customer-focused and comfortable working as part of a cross-functional team.

Interested candidates may email your resume to:

Alycia Lim

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EA License No.: 23S2032 | R24124179

We regret to inform that only shortlisted candidates will be notified.