Service Delivery Manager (ITSM)
5000 - 6000 SGDRecruit Express Pte Ltd
Job Responsibilities:
Your most important and measurable responsibility will be achieving committed SLAs, Operational Efficiency & CSAT/NPS
Own the Customer Support process, driving quick resolution to customer-impacting issues. Maintain and develop a team of competent and technically talented problem solvers who can work independently and collaboratively with other functional groups.
Establish and adhere to customer support case management practices, including meeting defined SLAs.
Day-to-day customer support operations and team management, including overseeing and maintaining the Customer Support team's quality and direction.
Work toward Service Desk or ISO related Certifications
Develop and keep a well-organized team to effectively support business objectives while maintaining a highly productive work environment.
Analyse, implement improvement and report on support metrics, business impact, customer impact, and team performance.
Own escalated support issues; support metrics, including 1st response time, customer satisfaction, resolution time, and more.
Identify technical issues and communicate them internally and externally. Create and maintain internal documentation (KEDB, KMDB) to help determine the appropriate actions and responses.
Ensure service levels are always maintained and continuously seek ways to improve the delivery of customer support. Evolve critical processes across the teams to scale and drive customer value
Develop and focus on continuous improvement and evolution of support offerings. Implement systems and processes designed to enable scale and support excellence
Build Support career framework to enhance the team's focus on personnel development
Provide senior management with regular status reports and alert management of any problems or potential service problems, as appropriate.
Required Traits:
Obsessed with Customer Satisfaction & Service Quality.
Independent and self-motivated to drive outcomes.
Collaborative and Team Player to synergize with various department.
Deep understanding of operational processes to drive efficiency.
Strong believer of Governance and metric driven service improvement.
Ability to drive high priority cases towards resolution with sense of urgency
Positive outlook and able to work under pressure.
Strong Customer Management and Team management skills
Analytics & Data Driven
Required Qualifications:
Essential
- Bachelor’s Degree in Engineering, Computer Science, Business, or a related field.
- ITIL Foundation v3, v4 or higher.
- Experience with ITSM Platforms (ServiceNow, Remedy, Atlassian, etc..)
- High level of technical competency and acumen
- Able to perform multi-tasking and time management
- Expert in documentation and reporting deliverables.
- 3 years of relevant industry experience of delivering services, based on a standalone or combination of the following:
- Proven track records in contributing or establishing new process, functions, procedures, governance, framework to drive operational excellence and efficiency.
- Escalation and issue management and managing customer expectations
Interested applicants please send your resume to View email address on mycareersfuture.gov.sg
Venessa Goh Wee Ni
R24124686
Recruit Express Pte Ltd
EA License No: 99C4599
We regret that only shortlisted candidates will be contacted.
12000 - 16000 SGD
...Job Description The Service Delivery Manager (SDM) ensures quality, compliance, and continuous improvement across IT service operations, with a... ...) and initiate corrective improvement actions. Ensure all ITSM processes comply with Government ICT policies and audit requirements...10000 - 12000 SGD
...ServiceNow ITSM Operations Operate within a ServiceNow-based IT Service Management environment, ensuring effective execution of core ITSM processes including: Incident... ...capacity planning to ensure optimal service delivery and performance. Ensure resource adjustments...7000 - 9500 SGD
...Lead the onboarding and management of cloud-based managed services for sovereign and highly regulated environments... ...vendor performance, and scalable service delivery. Key Responsibilities... ...~ Knowledge of IaaS, PaaS, SaaS, ITSM, ITIL, security frameworks, and data...9000 - 14000 SGD
...Role Purpose The Service Delivery Manager (SDM) will be responsible for end-to-end delivery of End User Computing (EUC) Field Services across the... ..., device lifecycle) Knowledge of ServiceNow or similar ITSM platforms Experience managing BCP, audits, and compliance...7000 - 8000 SGD
...The Service Delivery Manager (SDM) is responsible for leading, managing, and enhancing Workplace & End-User Computing (EUC) service delivery operations... ...Improvement Enforce compliance with internal processes, ITSM workflows, and customer-specific requirements. Analyse...9000 - 13000 SGD
...Requirements Extensive IT Service Delivery experience, with strong focus on EUC /... ...Proven experience as a Service Delivery Manager or equivalent role in ASPAC region... ...lifecycle) Knowledge of ServiceNow or similar ITSM platforms Experience managing BCP,...8300 - 10800 SGD
...Role Overview Asa Manager, Customer Experience and Operations, you will contribute to... ...continual pulse on the operations. Analyzes service and employee trends and effectively uses... ...support and implement progressive service delivery models, utilizing consultant‑levelling...9000 - 13000 SGD
...Key Responsibilities: Service Delivery & Operational Excellence Lead and oversee day-to-day operations across all managed services (Cloud, Network, Systems, Security, and Applications... .... Leverage data from ServiceNow / ITSM platforms, CloudWatch, Grafana, and...4000 - 8000 SGD
...Responsibilities Lead and drive the service delivery for assigned accounts Accountable for the success of projects implementation for assigned contracts Manage and communicate with key holders on daily operational support Monitor and ensure SLAs are met, issues...6000 - 10000 SGD
...We are seeking an experienced Service Delivery Manager (SDM)to oversee end-to-end managed services delivery across multiple client environments. This role is responsible for ensuring service excellence, SLA performance, customer satisfaction, and operational governance....8500 - 9000 SGD
...Job Summary We are looking for a Service Delivery Manager to lead and manage Business-As-Usual (BAU) operations for mission-critical biometric systems. The role focuses on ensuring stable system operations, effective incident management, customer communication, service reporting...6000 - 7000 SGD
...the largest home-grown enterprises in Southeast Asia. Job Description Service Delivery & Operations Oversee end-to-end service delivery to ensure quality and consistency Monitor and manage service performance against SLAs, KPIs, and OLAs Ensure timely...7000 - 9000 SGD
...in Information Technology, Computer Science, Engineering, or a related field. · Minimum 5–8 years of experience in service delivery, operations management, or technical support environments. · Experience managing mission-critical systems or large-scale enterprise platforms...6000 - 9500 SGD
...Job Overview We are seeking an experienced Service Delivery Manager to oversee network operations and manage infrastructure services within a fast... ...security/network platforms is advantageous Familiar with ITSM tools such as ServiceNow or similar service management...6000 - 9000 SGD
...Process Excellence & Continual Service Improvement Role Overview We are seeking an experienced Service Improvement Manager/ITSM Consultant – Process Excellence & Continual Service... ...to oversee end-to-end IT service delivery while driving structured process improvement...5000 - 6500 SGD
...What you will do: As Senior Service Delivery Manager, you will be responsible for the day-to-day operations, customer requests and systems to ensure KPI’s and Service Levels are met. This includes planned/ unplanned technician scheduling & dispatching management, customer...6000 - 7000 SGD
...Job Description & Requirements Assistant Service Delivery Manager Be Part of Our Success We are looking for a proactive and driven Assistant Service Delivery Manager to support and oversee IT service operations, maintenance activities, and service delivery performance...- ...NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific... ..., NCS transforms technology services delivery combining AI with digital resilience to drive... ...Delivery Executive is responsible for managing day to day support of large-scale maintenance...
6800 - 8500 SGD
...Key Responsibilities Lead and manage a team of 5+ (L1/L2 support), fostering a high-performance culture Oversee daily IT operations... ...Manage maintenance schedules, change requests, incidents, and service requests Track IT assets and maintain accurate documentation for...7000 - 9000 SGD
...The Consulting Project Manager (PM) actively manages medium-high complexity projects to successful... ...completion from initiation through delivery and closure. This requires coordination... ...Project Management Institute (PMI), Red Hat Services project management methodology, system...- ...NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific... ..., NCS transforms technology services delivery combining AI with digital resilience to drive... ...Infrastructure & Cybersecurity Project Manager is responsible for leading the planning,...
9000 - 12850 SGD
...The Service Delivery Manager (SDM)is responsible for overseeing the end-to-end delivery and management of digital workplace services, ensuring SLAs, XLAs, customer satisfaction, and operational efficiency. This role involves working closely with cross-functional teams, including...6000 - 9000 SGD
...We’re looking for a Service Delivery Manager with experience in ICT service delivery, cloud solutions, and public sector projects. The SDM will lead... ...stakeholder management skills. ~ Familiarity with service management processes and tools (e.g., JIRA, ITSM platforms)....5500 - 8000 SGD
...EmiNET, EmiNET is a regional Managed Service Provider in IT, networking, wireless infrastructure... ...to join us. Position: Services Delivery Manager Location: Singapore Key Responsibilities... ...capabilities in alignment with ITIL and ITSM best practices. Enhance and...9500 - 15000 SGD
...Act as infrastructure solution owner in the plan, design, and delivery of IT projects/solutions. Act as infrastructure expert to work... ...application systems and laboratory system support (WMS/MES/DCS, etc.). Manage and supervise vender performance. Requirements: Bachelor’s...8000 - 12000 SGD
...About Us Abeam Consulting is a global professional services company that specializes in delivering business transformation and technology... ...their transformation journey. Job Title: SAP ERP Service Delivery Manager Job Description: SAP ERP Service Delivery Manager is...6000 - 7500 SGD
...Job Responsibities: Manage end-to-end project delivery for WSG and Government/SME projects in accordance with contractual obligations and/or tender... ...Manage contractors during installation of services to ensure the installation works are completed well within...3000 - 5400 SGD
...IT Service Delivery Project Management Vendor Management Stakeholder Management SLA Job Scope: Manage daily IT shared services operations... ...practices and operational standards Experience with ITSM tools such as ServiceNow is advantageous Strong analytical...7000 - 10000 SGD
*GOV* Service Delivery Manager| EUC Working arrangement: Hybrid working arrangements Working location: Central Salary Package: Up to $10,000 + AWS Join our dynamic team and play a pivotal role in shaping the future of enterprise-level end-user computing services....5000 - 7000 SGD
...Business Analyst plays a pivotal role in ensuring the successful delivery of solutions by bridging the gap between customer needs and... ..., supports solution design, and enables the adoption of IT Service Management (ITSM) and observability solutions that deliver measurable value...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Service Delivery Manager (ITSM). Be the first to apply!
