Client Relation Executive

1. Relationship Management & Retention

• Primary Point of Contact: Serve as the dedicated liaison for assigned client accounts, ensuring a seamless and positive experience.
• Client Onboarding: Guide new clients through the onboarding process, ensuring they understand our products/services and get maximum value from day one.
• Proactive Engagement: Conduct regular check-ins, feedback sessions, and performance reviews to gauge client satisfaction and anticipate their needs.
• Retention Strategies: Monitor account health and proactively implement retention strategies for accounts showing signs of dissatisfaction or churn risk.

2. Issue Resolution & Support

Escalation Handling: Act as the first point of escalation for complex client issues, coordinating with internal teams (Sales, Operations etc) to provide swift and effective solutions.

Problem Solving: Investigate client complaints with empathy and a analytical mindset, ensuring root causes are addressed to prevent recurrence.

Requirements:

• Minimum Diploma
• CEI Certificate is preferred.
• A results-oriented mindset with a passion for talent management and organizational growth.

Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities.

Interested candidates kindly click the APPLY NOW.

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